Hospitality Coordinator

JOB SUMMARY

The Hospitality Coordinator assists the team in operating a free hospitality house for cancer patients undergoing active outpatient cancer treatment and their caregivers. Ensures all policies and procedures are followed, and the safe operation of a lodge operating 24/7/365. Implements constituent relationship management principles as standard business practice. Partners with area hospitals, clinics and health systems in maintaining guest referrals. Collaborates with staff to ensure financial and volunteer support of the lodge.

MAJOR RESPONSIBILITIES

• Maintains the safety and comfort of guests, volunteers, and other visitors as a primary focus and ensures any issues or concerns are addressed immediately and within policy.
• Performs all guest interactions and processes including referrals, screening, check-in, orientation, stay, and check-out in strict adherence to operations policies.
• Ensures timely and accurate reporting including ensuring data is entered into applicable software and systems (HMS, Salesforce, Marketplace, Concur, ADP, etc.).

Schedule: Sunday - Thursday 3pm-11pm

Position Type: Contract to possible hire

Pay: $17-18/hr. based on experience, plus shift differential

(15% shift differential all day Sunday - $18.98/hr)

(10% shift differential 6pm - midnight

Monday-Saturday $18.15/hr)

Required Qualifications:

• High School Diploma or GED required
• At least one-year experience in healthcare, social services, hospitality services, or volunteer management, or an equivalent combination of experience and education
• Receiving the COVID-19 vaccination is an essential function of this position and is necessary to ensure the health and safety of our guests who are undergoing cancer treatment. Will require employees to follow guidelines established by the organization with respect to the COVID-19 virus that may include, but is not limited to, wearing a mask, testing, washing hands, social distancing, etc.
• Lodge employees are expected to remain up-to-date with all adult vaccinations as recommended by the Centers for Disease Control and Prevention (CDC).

Preferred Qualifications:

• Post-secondary education preferred.
• Excellent communication, customer service, analytic, computer. consulting skills and conflict resolution.
• Ability to work independently and with minimum direction.
• Remains calm even under highly stressful situations.

Job Types: Full-time, Temp-to-hire

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• healthcare: 1 year (Preferred)
• Health information management: 1 year (Preferred)
• Hospitality Coordinator: 1 year (Preferred)
• hospitality services: 1 year (Preferred)

Work Location: On the road