What are the responsibilities and job description for the Client representative position at Broadridge?
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is hiring! We’re seeking a Senior Client Support Representative to join our stellar team. You will have the opportunity to provide world class service to Broadridge’s top tier clients within our Global Technology Operations division.
Responsibilities :
Implement corrective action and problem resolution.
Escalate trouble calls to the management and / or other Broadridge departments.
Understand and apply procedures, practices and department standards to consistently produce error free results in a timely manner.
Assume limited supervisory duties within the department. Assist in researching and solving client issues.
Determine severity of an issue and escalate immediately
Maintain client relationships focused on customer satisfaction and retention
Provide clear and accurate information to customers regarding our products and services
Educate clients on products and program enhancements
Complete additional projects as assigned
Qualifications :
Minimum of 3 years of customer service and / or customer support experience in a corporate setting
Familiarity with financial services technology and products a plus
Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook etc.)
Ability to work in a collaborative environment and adapt to changing circumstances
Ability to multi-task, and excellent time management and follow-up skills
Bachelor’s degree or equivalent experience preferred
Compensation Range : The hourly salary range for this position is between $22.00 / hr-$30.00 / hr. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Benefits Information : Please visit for more information on our comprehensive benefit offerings
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work.
Our Connected Workplace is grounded in the concept of FACS : Flexible, Accountable, Connected, and Supported, which is our commitment to our associates.
FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work.
We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company and ultimately a community that recognizes and celebrates diversity in all its dimensions.
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best.
Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
US applicants : Click to view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and / or hiring process, please contact us at 888-237-7769 or by sending an email to .
Last updated : 2024-03-04
