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Help Desk Technician

Broadway Infotech
West Sacramento, CA Full Time
POSTED ON 3/15/2024

Position Title: Help Desk Support Services

Location: Sacramento, CA

Clearance- Top Secret

Work Hours: The tier one help desk provides desk support 24 hours a day, 7 days a week with the exception of holidays. The tier one help desk provides call/contact center operations from 6am to 6pm Monday through Friday excluding federal holidays and provide on call support 24 hours per day including holidays and weekends with a response time not to exceed one hour to the government site for urgent necessity as determined by client.

Position Responsibilities:

Under general direction, provide 24/7 phone and on-site support for client personnel and phone/remote desktop support for remote. Support will cover a wide range of desktop hardware and software, common IT services and specific applications

Experience:

Minimum of 5 years of experience in help desk or information technology industry Certifications:

  • Must possess one of the required baseline certificates under the DoD 8140.03 – Information Assurance Technology (IAT) Level II. Note: Some military training course may be considered in lieu of 8140.03 IAT Level II certification

Job Type: Full-time

Salary: $70,000.00 - $80,000.00 per year

Experience level:

  • 4 years

Schedule:

  • 8 hour shift

Security clearance:

  • Top Secret (Required)

Work Location: In person

Salary.com Estimation for Help Desk Technician in West Sacramento, CA
$66,125 to $83,007
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