Quality Assurance Specialist - 4149

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and is guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 60 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Collect statistical information from CARES, AWARDS, HMIS and other required databases to write and complete reports.

· Collect information directly from line staff and program supervisors necessary to compile required reports.

· Extract data from data sources to identify important trends and problems.

· Train new staff to use computerized data base programs.

· Present data findings in inter-agency and internal meetings.

· Interact with donor organizations on an as-needed basis.

· Participate in grant writing projects.

· Submit written reports and analysis that accompany data reporting and presentations.

· Provide quality assurance for case management input and charting in client based data systems including CARES, AWARDS, and HMIS.

· Conduct program audits.

· Perform additional duties as assigned by manager.

QUALIFICATIONS

· Bachelors degree in a related field of study.

· A minimum of one year of experience in a social service setting.

· Strong oral and written communication, time management and organizational skills are necessary.

· Proficiency in Microsoft Office suite and other standard business technology is required.

PHYSICAL REQUIREMENTS

· Ability to use a computer for prolonged periods.

· Ability to occasionally lift and/or move up to 10 pounds.

· Ability to stand, walk, or sit for long periods of time.

· Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.

· Ability to bend and retrieve objects and/or documents.

· Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.

· Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity, and in accordance with federal, state and local laws, does not discriminate unlawfully against employees and applicants for employment on the basis of age, color, creed, disability, marital status, military status, national origin (including ancestry), predisposing genetic characteristic, race, sex, gender, actual or perceived sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), status as a victim of domestic violence, or any other characteristic protected by law. This commitment applies to all terms, conditions and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination.

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