Group Product Manager, Platform
Position Overview:

We are seeking a Group Product Manager with a passion for digital health and a track record of developing successful healthcare software and systems. This role will oversee the ongoing development and enhancement of Brook’s core platform supporting Brook’s Remote Care products and services. The ideal candidate has firsthand experience with healthcare software systems, including EHRs, practice management or care delivery software, billing systems, and/or revenue cycle management systems.

You will work alongside engineering, other product managers, and enterprise architecture to define and build foundational platform components to support internal and external applications. You will work closely with your product peers and leadership, Product Analytics, Engineering, Design, and external and internal stakeholders to provide consistency and fluidity across platforms and applications.

You are comfortable collaborating with end users, from patients to administrators in large health institutions, delving into technical topics with engineers, producing thoughtful analysis, and presenting to a wide range of stakeholders. You will conceptualize, define and deliver platform services to meet evolving business and customer needs, bridging the gap between business and engineering.

The Platform team is pivotal in identifying, understanding and strategizing solutions for enterprise-wide issues. We dig into data from product analytics, customer support, medical information and marketing to understand how our applications are impacting a user’s experience. Then we work to make it seamless, simple, intuitive and - most importantly – helpful, to the medical providers and other practitioners as well as to the patients who access our platforms every day.

Location: Seattle, WA
Hybrid: 4 days per week on-site
Authorized to work in the US, unable to support any visas or C2C at this time.
Compensation: $180,000 - $200,000 DOE several other factors.

Responsibilities:

Strategic Product Leadership:

• Define and execute the product vision and strategy for digital health platforms aimed at managing chronic conditions, aligning with the broader goals of the healthcare ecosystem.
• Lead the development and refinement of product roadmaps, prioritizing features and functionalities that address the needs of providers and patients 
• Play a leadership and mentoring role within the overall product management team by lending your knowledge and experience to teach others what you know

Ecosystem Integration:

• Develop integration strategies and playbooks for our digital health platform with key components of the primary care health ecosystem such as EHRs, practice management systems, and billing and revenue cycle management systems.
• Select, design and lead integrations with external partners for internal tools and operational systems like inventory management systems, device manufacturers and data aggregators, marketing automation, CRM and other tools to be used by our internal team

Data Analytics and Insights:

• Data analytics to generate insights into platform usage patterns and support Brook’s health outcome objectives
• Leverage predictive analytics and machine learning to enhance personalized care plans and decision support tools within the platform.

Stakeholder Collaboration and Management:

• Communicate and collaborate across Product, Engineering, Sales, Partner Success and external partners to ensure the platform meets clinical needs and integrates effectively with the healthcare ecosystem.
• Manage relationships with third-party vendors and partners to enhance platform capabilities and extend its reach within the primary care ecosystem.
• Be the voice of product decisions within the organization
• Show strong negotiation & logical-reasoning to ensure making the right tradeoffs for optimal prioritization
• Confidently share your knowledge & experience with Product Management team members and other stakeholders to drive portfolio and product strategy

Market and Competitive Analysis:

• Conduct ongoing analysis of the healthcare technology market and competitive landscape to identify trends, opportunities, and threats.
• Adjust product strategy and development priorities based on market dynamics and the evolving needs of the healthcare sector.

Operational Excellence:

• Serve as Product Owner for scrum teams covering assigned product area
• Oversee the agile development process, working closely with engineering teams to ensure timely and coordinated delivery of platform features and functionalities.
• Implement key performance indicators (KPIs) to measure platform success, user engagement, and clinical impact, using these metrics to inform product iteration and enhancements.

Attributes for Success:

• 7 years of product management experience bringing consumer-facing healthcare or related technology products and experiences to market, ideally through SaaS applications and health devices.
• 2 years experience working with external customers and partners
• Prior experience with at least 2 different types of products, B2B2C or B2B a plus
• Prior experience with working on healthcare/healthcare interoperability (integrations/HL7/CCDs/Interface Engines) is a huge plus
• Excellent product judgment with the ability to prioritize competing opportunities, balance feedback from users with the business needs of the company, and make the right decisions. 
• You are an excellent verbal and written communicator and are able to explain tradeoffs and hard decisions from the point of view of various audiences.
• You can demonstrate success at driving results in a fast-paced, swiftly-changing environment and managing simultaneously competing priorities with team members in multiple locations. You are comfortable with uncertainty and have the ability to bring a steadying hand to a team moving extremely quickly.
• You believe deeply in the need for transparency and promote trust and empowerment through open access to information.