Family Smiles - Patient Services Representative

Join our team as a Patient Services Representative at our thriving dental office! We are seeking a dedicated individual who is passionate about providing exceptional customer service and ensuring every patient's experience is comfortable and efficient. As the first point of contact for our practice, you will play a crucial role in scheduling appointments, managing patient inquiries, and maintaining a welcoming atmosphere. If you are detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!

Position Details:

Location - Family Smiles (Poughkeepsie location)

Address - 12 Davis Ave, Poughkeepsie, NY 12603

Full Time - Mon 7:45-5; Tues 745-6:00 Wed 745-1:00 Thurs 7:45-5:00 Fri 7:45-5:00

Salary - $18/hr - $24/hr

Experience in dental required.

Requirements:

• High School Diploma/equivalent
• Dental and/or customer service experience (Preferred)

We value our employees and want to remain competitive in a demanding industry. The following are some benefits we offer to our full time Front Desk Representatives:

• 401K
• Sick Days/PTO
• Health Benefits

As a Front Desk Representative, you will be providing the practice with important administrative support such as:

• Serving as the primary non-clinical business interface with the patient, performing a variety of tasks critical to the smooth functioning of the practice, including, but not limited to: meeting and greeting patients on the phone and in person; scheduling patients; arranging for and receiving patient payments; and providing patient support, education, and counseling on practice and insurance procedures and requirements.

• Working within the dental management software to perform and confirm patient scheduling, filling doctors’ and hygienists’ schedules and managing wait lists; may use marketing/communication software to confirm patient appointments and perform other patient-relations functions; may also schedule patients with specialists.

• Creating and maintaining patient records: inputs data to the dental management system, including, but not limited to, some or all of the following: medical histories, treatment plans, insurance information, patient photographs x-rays, and other critical data; creates, updates, and maintains patient paper charts with required forms and other key information.

• Performing financial functions including, but not limited to, some or all of the following: receiving patient payments, developing and discussing payment plans; tallying cash and checks, charging patients out in dental management system; insurance verification; and mailing insurance claims and pre-estimates to insurance companies. May also make patient collections calls and interact with insurance carriers as needed.

• Performing office maintenance and communications functions, which may include executing office opening and closing protocols; ordering supplies; taking and transmitting phone messages to employees; and working closely with providers and assistants to provide a safe, seamless and pleasant experience for patients.