Patient Services Representative

Welcome to an exciting opportunity to join our dynamic healthcare team as a Patient Services Representative at our bustling dental practice in the heart of New Paltz, NY. We are seeking a highly motivated and personable individual to serve as the first point of contact for our patients, ensuring a seamless and positive experience. As a vital member of our front-line staff, you will play a crucial role in creating a welcoming atmosphere, managing appointments, and assisting with administrative tasks. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for providing exceptional patient care, we invite you to embark on this rewarding journey with us. Join our dedicated team and contribute to the well-being of our community through your commitment to excellence in patient services.

Position Details:

Location - Ariel Dental

Address - 3 Plattekill Ave, New Paltz, NY 12561

Full Time - Mon through Thurs 8am to 5pm, Fri 8am to 2pm

Salary - $18/hr - $24/hr

Requirements:

• High School Diploma/equivalent
• Dental and/or customer service experience (Preferred)

We value our employees and want to remain competitive in a demanding industry. The following are some benefits we offer to our full time Front Desk Representatives:

• 401K
• Sick Days/PTO
• Health Benefits

As a Front Desk Representative, you will be providing the practice with important administrative support such as:

• Serving as the primary non-clinical business interface with the patient, performing a variety of tasks critical to the smooth functioning of the practice, including, but not limited to: meeting and greeting patients on the phone and in person; scheduling patients; arranging for and receiving patient payments; and providing patient support, education, and counseling on practice and insurance procedures and requirements.

• Working within the dental management software to perform and confirm patient scheduling, filling doctors’ and hygienists’ schedules and managing wait lists; may use marketing/communication software to confirm patient appointments and perform other patient-relations functions; may also schedule patients with specialists.

• Creating and maintaining patient records: inputs data to the dental management system, including, but not limited to, some or all of the following: medical histories, treatment plans, insurance information, patient photographs x-rays, and other critical data; creates, updates, and maintains patient paper charts with required forms and other key information.

• Performing financial functions including, but not limited to, some or all of the following: receiving patient payments, developing and discussing payment plans; tallying cash and checks, charging patients out in dental management system; insurance verification; and mailing insurance claims and pre-estimates to insurance companies. May also make patient collections calls and interact with insurance carriers as needed.

• Performing office maintenance and communications functions, which may include executing office opening and closing protocols; ordering supplies; taking and transmitting phone messages to employees; and working closely with providers and assistants to provide a safe, seamless and pleasant experience for patients.