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Technical Support Analyst

Brookdale Associates
Berkeley Heights, NJ Full Time
POSTED ON 5/1/2024

Job Summary:

The primary responsibility of the support analyst is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications.

Primary IT Systems Support Responsibilities:

  • Will provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented.
  • Administration knowledge of Windows 10/11, Server 2019 or newer
  • Ability to write Windows batch, PowerShell or Python scripts.
  • Administration of Enterprise batch scheduler a strong plus
  • Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas
  • Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software and technology deployments.
  • Perform demonstrations of technology solutions to Staff.
  • Contribute feedback to improve OIT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues
  • A , Security , Network , Apple and/or Microsoft certification
  • Ability to effectively communicate verbally and in writing
  • General Hardware Support (Desktop/Laptop, Mobile Device)
  • ServiceNow, ITSM or other major Ticketing System experience a strong plus

Qualifications:

Undergraduate degree. Strong organizational skills with ability to multi-task across all aspects of the company’s divisions. Applicants must be competent in prioritizing, working with little supervision and self-motivated with strong communication and interpersonal abilities.

Education and/or Experience:

Minimum of 5 years of previous experience

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Compensation package:

  • Performance bonus

Experience level:

  • 5 years

Work Location: In person

Salary.com Estimation for Technical Support Analyst in Berkeley Heights, NJ
$91,048 to $116,963
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