Collections Clerk

Overview

Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity

 

Early Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA)

  Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us!  You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.  Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.  Additional benefits offered include, but are not limited to:

• Tuition Reimbursement
• Pet Insurance
• Adoption Reimbursement Benefits
• Variety of Associate Discounts

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. Please note, Brookdale is committed to complying with all applicable laws and regulations regarding mandatory COVID-19 vaccination.

 

To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

Responsibilities

Assists the collections team with general administrative tasks, including handling departmental correspondence, address changes, and skip tracing, as needed.

 

Assists with the collection process on overdue accounts by completing skip tracing and address changes, as needed.

Maintains detailed and accurate collection activity records. Documents all correspondence with customers.

Reviews and processes all incoming departmental correspondence, distributing to the appropriate teams using workload distribution software.

Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries.

Evaluates and identifies opportunities to drive process improvements that positively influence the customers’ experience.

 

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and ExperienceHigh school diploma or General Education Diploma (GED) required. Minimum one to three years related collection or customer service experience required; or equivalent education and years of experience.

 

Certifications, Licenses, and Other Special RequirementsNone

 

Management/Decision MakingMakes standard and routine decisions based on detailed guidelines with little independent judgment.  Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.

 

Knowledge and SkillsHas a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties.  Has a basic knowledge of the organization in order to answer basic questions.

 

Physical Demands and Working Conditions

 

• Standing
• Requires interaction with co-workers, residents or vendors
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Talk or hear
• Ability to lift: Up to 25 pounds
• Vision

 

Brookdale is an equal opportunity employer and a drug-free workplace.