Resident coordinator

Job Description

Overview :

Serves as a point of contact for resident interactions on site. Assists with the administrative and coordination for move-in process, resident requests, customer follow-up, renewal process, move-out process, resident transfers, and evictions.

Promotes positive, proactive customer interactions to make their experience of the highest quality.

Solves simple to complex resident relations issues in a timely manner and ensures that all relevant information regarding resident concerns and requests are accurately recorded.

Assists residents with the move-in and move-out process as needed.

Supports and ensures timely input, proper use and full utilization of on-site PC-based property management software systems including assistance in training of new employees and ongoing training of property employees.

Performs resident retention calls according to guidelines currently in place and assists with the resident retention process which includes renewal paperwork.

Assists with achieving financial goals through closing on renewals and transfers, participating in leasing goals and communicating the value of our communities.

Participates in performance leasing consultant duties as needed (leasing, tours, etc.)

Performs community inspections to ensure aesthetics are maintained to company expectation and assist with intake and input of workorders.

Requirements :

A high school diploma or GED is required.

In addition to the education outlined above, 1-2 years of customer service experience.

Fair Housing Laws skills

Affordable Housing Programs skills

Microsoft Office skills

Great Incentives!

Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include :

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!

LI-DG24

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

BPMF

Last updated : 2024-04-30