LN Concerts, Operations Manager

Job Summary: ob Summary Brooklyn Bowl, located in the LINQ Promenade in the heart of the fabulous Las Vegas Strip, has redefined the destination entertainment experience. Following in the footsteps of our original Brooklyn location, noted as “one of the most incredible places on Earth,” by Rolling Stone, we’ve stacked the deck for a truly unforgettable experience. With three levels spanning nearly 80,000 square feet, it’s one of the largest music venues in America. Brooklyn Bowl integrates a premier performance venue, food by Blue Ribbon, bars which feature local craft brewed beers, and 32 bowling lanes which give guests a unique place to relax, eat, drink and watch a performance. This position is responsible for assisting the Director of Operations in overseeing all aspects of food, beverage and bowling. The incumbent will be responsible for achieving guest service standards, revenue and income objectives, market share objectives; assisting with enforcing policies and procedures; monitoring budget(s) to ensure the profitable operation of Brooklyn Bowl Las Vegas. RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Review activities in all areas: the restaurant, bars, bowling lanes, service areas, etc. in order to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability. Work with the Director of Operations to establish standards, guidelines and objectives and maintains other administrative processes such as staffing to ensure proper planning and efficient operation of assigned areas. Monitors and evaluates performance of all food, beverage and bowling areas, in order to facilitate ongoing improvement of operations and financial return. Review schedules to ensure appropriate coverage based on projected business volume prior to being posted Review ongoing opportunities such as cost of sales, inventory par levels, and general policies and procedures in order to most effectively implement changes to improve operations and most efficiently allocate resources. Assist with pre-screening potential candidates, retain, motivate, evaluate and direct employees to ensure they receive adequate guidance and resources to accomplish established objectives. Ensure that all areas adhere to strict health code guidelines to maintain “A” status. • Inspects table place settings, including table linen, décor, china, glass, silverware and condiments for correct placement by set up crew and to ensure that each element is clean, undamaged and attractive • Sees that all scheduled functions take place on time and according to plan. All rooms are to be ready 30 minutes before time on BEO’s. •Walk floor with the Operations Manager 45 minutes prior to the event with final floor plans approved by the Sales Manager Responsible having a complete working knowledge of all areas of catering including menus and bar packages, food, beverage, coffee breaks, event setup and breakdown. Responsible for knowing and have a complete working knowledge of the operations of a music venue that will include kitchen operations, production needs and talent integration for events,. • Serves as the liaison betweenthe Sales and Ops during the planning and execution of event. NON-PHYSICAL QUALIFICATIONS: Knowledge of food and beverage production and preparation techniques. Familiarity with effective food and beverage service techniques and sales strategies. Familiarity with the latest in food service and beverage service equipment. Knowledge of and previous experience with financial planning and analysis. Knowledge of and experience with operational planning and analysis. High school education is required, Bachelors’ degree in hotel and restaurant management or related field is preferred. Minimum of five years progressive managerial experience in the food and beverage industry required. Use all equipment associated with the position, including but not limited to computer keyboard. Review and comprehend all necessary documentation. Communicate effectively at all times, with guests as well as all levels of employees. Operate in a working environment that is subject to varying levels of crowds and noise; the severity of which depends upon customer volume. Observe and direct actions of employees. Hire, motivate and direct individuals with varying professional backgrounds. Must be able to work a flexible schedule, including weekends and holidays. Must adhere to all safety measures and policies. THE PHYSICAL QUALIFICATIONS LISTED BELOW ARE GENERAL REQUIREMENTS FOR THIS POSITION. THE ACTUAL EXERTION LEVEL (AND FREQUENCY OF USE) CAN AND DOES FLUCTUATE DEPENDING ON THE INDIVIDUAL TASKS BEING PERFORMED. PHYSICAL QUALIFICATIONS: Ability to move throughout the venue during the entire shift. Must have the endurance and ability to walk between 3 - 5 miles per shift to ensure adequate observation of assigned area. Must be able to lift and carry up to 35 lbs. Must be able to verbally communicate. Visual abilities needed for detailed paperwork and observation. Ability to bend, twist, stoop, climb and stand to perform normal job functions. Must be able to work in an environment with loud music and crowds for extended periods of time. Must be able to stand for entire shift. REGULATORY AND COMPLIANCE RESPONSIBILITIES: In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations: Attend required training sessions offered Brooklyn Bowl Las Vegas. Perform the duties described in compliance with local laws and regulations. Take the necessary steps to ensure minors are not allowed to loiter in areas restricted to 21 years old and are not served alcoholic beverages. Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the standard operation of food and beverage operations in Las Vegas, NV. Takes the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management. Reports any acts of wrongdoing on behalf of any staff member that they have knowledge of. Brooklyn Bowl strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. About Us Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations. We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.