What are the responsibilities and job description for the Information Technology Business Analyst position at Brooksource?
IT Business Analyst - Humana
W2 Contract (Option to Hire)
Louisville, KY or Remote
Our client's CRM Services group is seeking an experienced IT Business Analyst to join an Agile team tasked with maintaining Salesforce platforms - specifically managing incidents and security vulnerabilities. This individual should have at least 5 years of experience and be comfortable creating stories using Gherkin syntax, managing a rich backlog, and ensuring the technical teams are feature ready. Experience working at an enterprise organization on mid to large-level applications, as well as in a space that supports Salesforce is highly preferable.
If you think you could be a fit, keep reading and apply!
Responsibilities:
- The IT Business Analyst monitors and measures relevant performance metrics to assess the performance of IT resources and optimizes performance through process improvement activities.
- The IT Business Analyst devises measures and targets to assess and optimize the performance of IT functions, services, projects and any related improvement initiative.
- Identifies and analyzes performance measures and metrics, develops and maintains balanced scorecards and dashboards, and evaluates and monitors performance in IT-related areas.
- May include network performance management, application performance management (APM), (operating) system performance management (physical and virtual/cloud) and business transactions performance.
- Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
- Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
Required Qualifications
- 5-10 years' experience as an IT Business Analyst
- Experience in problem analysis and process documentation
- Experience maintaining the backlog for an enterprise-level application
- Experience with Microsoft office suite
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
ABOUT EIGHT ELEVEN:
At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.
For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Salary : $40 - $50
