Asset Protection Clerk

Job Title: ASSET PROTECTION CLERK

Job Description:

Department: Office

Job Code: TBD

Reports to: Store Director

FLSA Status: Non-Exempt

Job Summary:

Under the supervision of the Store Director (SD), the Asset Protection Clerk (APC) is responsible for verifying customer receipts based on the guidelines contained in the APC Code of Conduct (APCCC). Their primary responsibility and focus are on ensuring that all products have been paid for prior to leaving the store.

Job Distinctions:

APCs are to remain standing in their respective doorways to monitor and prevent shoplifting and contributing to loss prevention and should always refer to the APCCC.

Examples of Job Tasks:

• Delivers superior guest service including greeting, assisting, and thanking guests in a prompt, friendly, and professional manner
• Cross-checks merchandise with receipts for high dollar value items, as well as defined suspicious items contained in the APCCC
• Checks every receipt possible without creating lines at the exit door
• Checks items when guests do not have a receipt, when items are not bagged, when items are located at the bottom of the shopping cart, and other items that are of high dollar value
• Marks every checked receipt with a marker provided by the company
• Reports suspicious behavior and interactions to management
• Monitors customers who are entering and exiting the building
• Maintains the cleanliness and organization of the entrance and exit of the store
• Prevents lines forming up at the exit door by keeping traffic moving
• Performs other duties as assigned

Knowledge:

• Loss prevention policies and procedures
• Identifying suspicious/shoplifting behavior
• Basic Arithmetic – knowledge of basic math functions including addition, subtraction, multiplication, and division

Skills:

• Interpersonal skills – interact and socialize with customers in a friendly manner
• Conflict Management – speaking to and deescalating situations involving uncomfortable and/or upset customers
• Detail oriented – be able to notice and identify things that could potentially be overlooked

Abilities:

• Weather Conditions – ability to work in warm and cold temperatures
• Standing – ability to stand in the same place for long periods of time
• Visual processing – be able to recognize product that may not have been paid for

Physical Requirements: