Miami Operations / Office Leader & Client Service Manager

We have an exciting opportunity for an Office Leader and Client Service Manager (CSM) with a demonstrated background in business development, client relations, and delivery of municipal water, wastewater and stormwater engineering projects, and a history of successfully leading professionals, to join our team. This position will be based in our Miami, FL office and will serve as a key leadership team member in continuing to grow our business in the Florida Gulf Coast. In this capacity, you will have responsibilities that include overseeing the administration of employees, sales, client development, client relationship management, professional engineering services proposal writing and contract scope, schedule and price preparation, and client service team leadership.

Detailed Description:

In this position, you will work closely with the Florida Gulf Coast Area Leader, and Business Unit Leader to lead sales and business operations for the office. Responsibilities include client portfolio management, initiative management, project delivery oversight, and/or total labor management within the Business.  You will demonstrate the ability to lead BC employees and work collaboratively with other leaders in the best interest of our Company. You will also foster the BC Experience for all employees in an office, and for the clients and business partners in the markets in which you engage, by modeling behavior that reflects BC values.  The Local Leader plays a critical role in leading the engagement of all employees in an office location, regardless of the group to which they belong; driving organizational health and enabling the virtual enterprise from the local office level and across the business. Detailed duties include the following:

• Work with Business Leader to develop, communicate, and deliver a business plan that supports overall Company objectives
• Connect with the business units, enterprise groups, and corporate groups as necessary to bring the right resources to bear on client projects
• Deliver business metrics which may include new sales in (NSI), total direct labor (DL; import source), and total indirect labor (IDL; import source)
• Work closely with the Project Management Office (PMO) to drive “on plan” project delivery for the Business
• Drive sales by partnering with client service managers (CSM’s) and the marketing team
• Partner with the Business Leader to drive resource performance management, succession planning, and employee engagement
• Attract, develop, and retain top talent
• Manage company risk by ensuring compliance with the Company Risk Policies
• Understand and promote the Brown and Caldwell Company of Choice Strategy (CoC Strategy)
• Model BC Values to our employees and clients
• Communicate and model BC Safety standards to all BC employees
• Lead the organizational health of the office through an “open door policy” for all BC employees
• Facilitate the completion of, and respond to issues identified in, the BC Organizational Health Survey
• Manage BC social spending funds for the office to maximize employee benefit
• Connect the municipal, enterprise, private sector, and corporate staff into a unified office team around BC Values and Mission
• Develop and lead community engagement efforts and organize local resources for participation and impact
• Serve as an extension of the Company/Enterprise/Regional/Area Leadership to convey important Company information and promote initiatives
• Work with leaders in all groups to help recruit, retain and develop employees
• Network with other Local Leaders to help ensure mutual success and to collaborate/share best practices
• Be a visible leader in the environmental industry in the office geography and within the Business
• Hold monthly staff meetings to inform and engage all staff assigned to the office

Desired Skills and Experience:

• B.S. degree in related engineering field (Civil, Environmental etc.) required; M.S. degree in related engineering field with a focus on wastewater and water preferred

• Exhibits leadership core competencies (emotional intelligence, communication, teamwork, problem solving, interpersonal skills, business acumen, etc.)

• Professional registration in Florida, or the credentials to obtain registration in a timely manner is also strongly preferred
• 10 or more years of increasingly responsible experience in the environmental consulting, engineering, construction and operations industry
• Experience with water/wastewater design, planning and studies along with leadership on projects

• Proven ability to leverage resources throughout the enterprise
• Willingness to champion the use of BC standard tools and processes

• Ability to successfully manage clients and projects in a collaborative fashion and interface with Brown and Caldwell’s local, regional, and national water and wastewater practitioners as well as help mentor junior staff
• Self-starter, results-oriented and be able to work under tight deadlines
• Successful marketing, proposal writing, proposal management, and public presentations experience a plus
• Previous supervisory experience with strong written and verbal communication skills required
• Valid driver’s license and good driving record required
• Ability to travel to visit local clients and to attend out–of-town business meetings, as required

Salary Range: The anticipated starting pay range for this position is based on the employee’s primary work location and may be more or less depending upon skills, experience, and education.  These ranges may be modified in the future.

Location A:

Salary: $141,000-193,000
 

You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter.

Benefits and Other Compensation:  We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.

About Brown and Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction firm with 52 offices and 1,900 professionals across North America and the Pacific. For 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com

This position is subject to a pre-employment background check and a pre-employment drug test.

Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.  

Brown and Caldwell is proud to be an EEO/AAP Employer.  Minorities/Women/Disabled and Protected Veterans are encouraged to apply.  Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.