Operations Client Service Representative, Inquiry Response Team, US Tax

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others. POSITION SUMMARY Operations Client Service Representative, Inquiry Response Team, US Tax is responsible for aiding in the resolution of inquiries and investigations. S/he will research and respond to various internal and external inquiries using all available resources. This includes helping to improve inquiry turnaround, analyzing inquiry trends, refining service models, and enhancing information delivery to internal users. PRINCIPAL RESPONSIBILITIES 1. Inquiry Response -Analysis Work with internal BBH users (business lines) and Operations divisions to improve inquiry resolution turnaround and quality. Ensure inquiries are resolved in adherence to the “ideal response” guidelines set out by management. Inquiries should be addressed within specified timeframes and resolved within predetermined turnaround times. Maintain standards and controls over resolution of inquiries. Recommend workflow improvements. 2. Inquiry Response -Service Communicate professionally and constructively to effectively resolve issues. Identify client and sub custodian trends and recommend solutions to recurring problems and issues. 3. Client Experience Work directly with key clients to develop client relationships. Educate clients on the CA product and work to reduce inquiries. Perform client specific reporting and/or inquiry resolution. 4. Process Improvement Understands BBH’s Corporate Action systems and workflows and utilizes this knowledge to suggest process improvements that will benefit the department. Understands and suggest process improvements for the Inquiry Response workflow. 5. Risk Management Monitor and assist in the resolution of issues. Escalate in a timely and organized fashion when required. Help to identify and document errors in an effort to reduce exposures. KNOWLEDGE, SKILLS AND ABILITIES Education level and/or relevant experience(s) College degree or equivalent job experience required. 1 year BBH experience preferably in Operations or minimum of 2 years global transaction processing or related industry experience Knowledge and skills (general and technical) Strong customer service orientation and communication skills, with demonstrated presentation skills and excellent writing ability. Ability to interact in a professional manner at all levels. Aptitude for thorough and timely research, analysis and resolution of a problem. Ability to communicate professionally through effective verbal and written skills. Strong organizational skills and detail-oriented. Ability to multi-task and prioritize work. Ability to work in a team environment. Ability to meet deadlines and work under pressure. Proactive self starter who is detail and goal oriented. -Strong aptitude for numbers and accuracy. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law. Salary Range $60,000 - $75,000 BBH’s compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. Brown Brothers Harriman (BBH) is a privately-held financial institution and has been a thought leader and solutions provider for over 200 years. We serve the most sophisticated individuals and institutions with award-winning expertise in Investment Management, Private Banking, and Investor Services. Our 5,000 colleagues operate from 17 cities throughout North America, Europe and Asia. BBH is committed to diversity, innovation and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives. This openness sparks innovation and agility, which adds to the entrepreneurial spirit and provides many more career opportunities for our staff. We are a group of high-performing, dedicated and caring professionals who believe that working together is the foundation for superior client service excellence. As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution. As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career.

Salary : $60,000 - $75,000