Client Service Representative - Alternative Investments

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being. If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you. Join us as a Client Service Representative, Alternative Investments – Now Hiring December 2022 Graduates The Client Service Representative, Alternative Investments is responsible for the proper servicing of commingled investment portfolios. The position focuses on fund accounting through the use of technology, processing transactions, and monitoring trade settlements. Working under the direct supervision of more senior accountants, Client Service Representatives are responsible for the mutual fund accounting activities of one or two smaller and/or less complex funds. Staffs are primarily focused on calculating daily NAVs, yet also assist more senior accountants in preparing month end and year end reports and completing other ad hoc and recurring analyses. PRINCIPLE RESPONSIBILITIES: Client Service Work effectively with to support client requests, deliverables and issue resolution Effectively monitor and respond to client inquiries Assist in activities that support the measurement of Client Service Standards across the various products BBH provides to our clients Provide filtering and escalation for client requests Utilize relevant internal technology solutions to effectively manage and escalate client inquiries Provide a timely response and solution to internal inquiries, escalating to Senior Client Service Rep. as necessary Industry Knowledge Develop an in-depth working knowledge in one of the core functions of service delivery – i.e., fund accounting or custody. Relevant knowledge of the core functions includes: Fund accounting: Knowledge of and practical experience with general ledger systems including partnership accounting Knowledge of alternative funds (e.g., real estate, private equity, debt funds) structures Knowledge is required of consolidations, group structures and consolidation systems Relevant IFRS and local GAAP knowledge Experienced in preparation of consolidated IFRS financial statements Knowledge of alternative fund specific investor reporting standards (e.g., INREV, ILPA) Custody: Knowledge of relevant regulatory framework under which depositary /custody duties are performed – i.e., local regulations and AIFMd Knowledge of asset supervision requirements, for both assets held in custody and assets held away, and the application to investment types held by alternative funds Knowledge of the broader depositary requirements for alternative funds Develop knowledge of the alternatives industry initiatives and regulatory environment Risk & Control Ensure adherence to all established standard procedures, best practices and process controls Review and discuss issues requiring escalation with client service team QUALIFICATIONS: BA/BS degree (business/finance/accounting concentration is preferred), or equivalent work experience Aptitude for numbers and accuracy (analytical ability) Demonstrates superior client service Written and verbal communication skills Ability to work efficiently under pressure Flexibility to work alternative hours and overtime ABOUT THE TEAM: In the Alternatives Investment Group, we believe collaboration is not only important to the development of our team, we believe it’s a key component to delivering an exceptional level of client service, minimizing risk, and maintaining a growth-oriented learning environment for the future. We take pride in diversity and welcome individuals with various professional backgrounds. We value your specialized knowledge and facilitate training and mentorship opportunities that will enable you to build on your skill set and further your career in this competitive industry. As a member of the Alternatives Investment Group, you will help clients improve performance in all aspects. You will serve as a vital conduit between your team and your clients to ensure we meet their differentiated needs and exceed their expectations. The high level of external and internal interaction will enable you to continuously challenge yourself, sharpen your critical thinking skills and play a critical role in the growth of the firm. WHAT WE OFFER: A collaborative environment that enables you to step outside your role to add value wherever you can Direct access to clients, information and experts across all business areas around the world Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm A culture of inclusion that values each employee’s unique perspective High-quality benefits program emphasizing good health, financial security, and peace of mind We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law. Full time Boston