Customer Service Representative - Remote

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

J.E. Brown & Associates seeks a Customer Service Representative for our team.

This is a remote from home position at an hourly rate is between $25.00 and $26.00.

WHO WE ARE :

J.E. Brown, a subsidiary of Brown & Brown Insurance, is a managing general agency for retail insurance agents placing property and casualty insurance for businesses and individuals.

The firm specializes in offering small business and personal lines property and casualty insurance products to customers in the western United States, primarily in California.

WHO YOU ARE :

You believe in working as a team and thrive in fun, collaborative environments. You have a client-focused attitude and value the importance of relationships, professionalism, and trust.

You set goals high and aim higher. You have solid communication skills. You are detail oriented and organized. You enjoy learning new skills, systems, processes, and procedures.

You are a great listener and are not afraid to ask questions. You believe that learning is vital to success.

WHAT YOU’LL DO :

Efficiently and professionally work extremely busy phones and chats.

Provide and take pride in providing excellent customer service.

Learn and become a specialist on a variety of online processing systems.

Learn and become a specialist on many products.

Train customers on a variety of online processing systems and products

Foster and seek relationships with teammates across all levels of JE Brown and Brown & Brown

Ensure compliance with government agencies and corporate policies and procedures.

Attend training sessions, courses, etc. to maintain up-to-date skills.

Always conduct the highest level of confidentiality

Other duties as needed.

WHAT YOU’LL NEED :

Insurance experience is a plus, but we will train you.

Some college preferred, not required.

Punctuality, dependability

Excellent verbal and written communication

Proficiency in Word, Excel, Outlook

Excellent telephone techniques

High attention to detail, with little to no errors

Excellent time management

Proactive, can-do attitude

WHAT WE OFFER :

Excellent growth and advancement opportunities

Competitive pay based on experience.

Paid time off

Generous benefits package : health, dental, vision, 401(k), etc.

Employee Stock Purchase Plan

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.