What are the responsibilities and job description for the Warranty Leader position at Brown Haven Homes?
At Brown Haven, we are dedicated to constructing high-quality custom homes that exceed expectations. We understand that our team of professionals is our most valued asset, which is why we have brought together a group of talented individuals who embody teamwork, positivity, and a dedication to excellence. Our vision is to build 1,000 homes per year by becoming the finest custom home builder in the U.S.A.
Our Warranty Leaders are highly knowledgeable about Brown Haven standards and products and have exceptional communication skills. They are dedicated to warranting custom homes for our homeowners with enthusiasm and passion. You will work closely with homeowners and trade partners in a fast-paced environment to resolve any concerns raised by homeowners, ensuring unparalleled levels of customer satisfaction.
Outcomes:
- KPI- Respond to homeowners within 24 hours or the next business day.
- KPI- Maintain a 90% customer rating score.
- KPI- Be able to complete reasonable repairs by hand.
- KPI- Contact homeowners at 60 days and at 11 months identify and complete warranty repairs within 30 days.
- KPI- Lead all homeowner orientations.
- KPI- Complete a minimum of 2 Q&C checks per month.
- Weekly updates to homeowners and warranty portal on open warranty requests.
- A thorough understanding of BHH standards and product knowledge.
- Accurate reporting of recurring warranty issues to assess whether standards modification or training is necessary.
- Positive relationships with trade partners ensuring foster long-term success.
- Be a steward of Brown Haven Homes.
Competencies:
- Minimum 3 years of related construction experience (preferably scattered lot).
- Ability to prioritize urgency vs importance.
- Have excellent written and verbal communication skills.
- Be a strategic thinker with strong time management and problem-solving skills.
- Ability to analyze situations, consider options, and decide on actions quickly.
- Maintain a high energy level and have a desire for growth.
- Be goal-driven and a life-long learner.
- Familiar with the local area and have strong relationships.
- Capable of learning and utilizing homebuilding software.
- High level of professionalism in both demeanor and appearance.
Character Traits:
Buy into the BH culture of values, why, & vision are foundational to success. Traits that succeed at BH include a “Do it Now” attitude, an attraction to meaningful work & relationships through radical truth & radical transparency, a strong work ethic, positive thinking, integrity, and intelligence.
BH Cores Values:
1. We Care More
2. Help Each Other
3. Make Decisions Quickly
4. Create Raving Fans
5. Don’t Make Excuses
6. Innovate Change
BH Why: Impact lives by building great homes with and FOR amazing people.
Job Type: Full-time
Pay: $38,690.94 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- Weekend availability
Ability to commute/relocate:
- Chattanooga, TN: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Construction site: 1 year (Required)
- warranty: 1 year (Preferred)
Work Location: In person
Salary : $38,691 - $85,000
