Divisional Manager

GET TO KNOW US

At Brown Thomas Arnotts, we exist to imagine and create a sustainable future for our People, Customers and Communities. Our Values, Do the Right Thing, Go Above and Beyond and Drive Creativity and Innovation remain at the heart of everything we do. We are Reinventing Retail and the way we work to enable our teams to be more agile, flexible and responsive to our customer’s needs.

KNOW THE ROLE

• To manage own buy and concession teams effectively in all areas including team dynamics & morale, performance management and development, coaching etc.
• To manage the performance of all new starters and their buddies, ensuring they are fully supported to deliver within your departments.
• Seek to continuously raise the benchmark and improve standards through ongoing development, coaching and performance management of the team
• To monitor department sales (own bought and concession), identify opportunities and risks and take action to maximise sales
• To review concession businesses, set improvement targets and deal with any issues
• To motivate the team to exceed sales targets, by developing skills in product knowledge, link selling, after sales service and awareness of other services within Brown Thomas
• To proactively give feedback to Department Managers on trends and customer feedback and provide recommendations for improvement
• To forward plan for deliveries, events and new season
• To conduct price checks and comparison shops, and analyse the information to make improvements
• To ensure the team is trained specifically in product knowledge
• Lead relevant Operation Teams (Stockroom, Cash Office and Administration) to drive the business forward through responsive and innovative processes and structures.  
• Accountable for the leadership of the online fulfilment team, planning, team management and adherence to overall KPIs.
• Project management and test new operational processes to maximise productivity & KPIs for in-store fulfilment against a backdrop of rapidly increasing scale.
• Minimise customer abandonment through development of clearly documented processes and systems communicated to all stakeholders.
• Driving efficiencies in the operation of stockroom services and standards to the store and online retail teams.  Championing change and innovation to ensure the best possible models of team, service, environment and profitability. 

KNOW WHAT’S IN IT FOR YOU 

We believe that every team member should have the opportunity to a meaningful career that enhances professional and personal development.

That is why; we foster a culture of belonging and inclusiveness, one that provides learning and purpose. We show respect for individual needs and circumstances and we enable our people to work in a way that best suits their unique lifestyles and their roles. We place trust in our teams to do the right thing for Brown Thomas Arnotts and keep our customers and team at the heart of our decision-making.

• Team Member discount across the world’s most iconic brands
• Competitive annual leave entitlement
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Additional Benefits

KNOW HOW WE WORK

We Drive Creativity and Innovation: Creativity runs through our veins and fuels everything we do. We are an enterprising team that thinks outside the box to bring new ideas to life and to create unrivalled experiences designed for our customers and our world. Fostering a culture of innovation, we keep ahead of the rest while growing sustainably.

We Go Above and Beyond: As agents of change within our industry we set the standard, always leading, never imitating. We love to go where others haven't and thrive on sharing our knowledge and expertise. We work to surpass expectations, inspiring everyone who comes in to contact with our brands.

We Do the Right Thing: We respect our world and everyone we interact with. Acting with decency, honesty and transparency, we strive to ensure that everything we contemplate or do, contributes to a sustainable future. Embracing diversity and inclusivity we build trust among our customers, partners, communities and with each other.