What are the responsibilities and job description for the Automotive Service Advisor position at Brubaker's Auto Repair?
Come join our team at Brubaker’s Auto Repair!
Do you enjoy building relationships with people? Do you want to have a career, and not just a job? Can you provide AMAZING customer service to clients that appreciate it? We are a family-owned and operated automotive repair shop in Selinsgrove, looking for a GREAT service advisor to join our team. We offer an excellent compensation plan, benefits, paid time off, and a close-knit, supportive atmosphere.
Our mission is to make sure all Brubaker’s employees have the support and investment they need to grow personally and professionally, while maintaining the highest of business ethics and standards. We CARE about our people!
Position Summary:
Responsible for the day-to-day operation of the customer service desk. Manages, plans and sells service repair orders (RO) from start to finish. Position is directly responsible for the profitability of each RO. Service advisor communicates status of RO to customers. Service Advisor ensures every customer is taken care of in a timely manner while providing exceptional customer service.
What You’ll Do:
- Greet all customers promptly and pleasantly.
- Handle phone inquiries.
- Receive all customer information in order to properly assess vehicle and ensure customer satisfaction.
- Assist customers via phone, e-mail or walk-in with current and/or future service repairs.
- Prepare a clean and accurate estimate for customer with accurate timelines for completion.
- Update CRM system with customer updates, estimates and parts needs.
- Notify technicians of incoming work, repair order status and all other comments.
- Check progress of repairs throughout the day.
- Contact customers regarding changes to scheduled time of completion or changes in estimate.
- Receive proper authorization from customer before ANY work is done on vehicle.
- Communicate required and recommended maintenance to customers.
- Communicate thoroughly and timely with customers regarding pending service repairs.
- Ability to sell automotive repair and maintenance.
- Schedule appointments both over the phone and in person.
- Communicate with the customer to determine the nature of the problem, and document it.
- Communicate with technicians about needed repairs and maintenance.
- Price any suggested additional work in accordance with pricing practices.
- Follow proper systems and procedures, start, follow through and close ROs in a timely manner.
What You’ll Need:
- Two years of automotive experience
- Excellent verbal and written communication skills
- Must be able to multi-task and work well under pressure
- Basic computer skills - knowledge of Mitchell is a plus!
- Willingness to take a drug test
- High school diploma or equivalent
- Valid driver's license
- A love of what you do!
We offer:
- Work week Monday-Friday
- Paid Holidays
- A small business that is part of the community
- Paid offsite and onsite training, may include travelling
- Health, dental and vision insurance
- Employee discount
- 401k
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
License/Certification:
- Driver's License (Required)
Work Location: One location