Job Posting for Visitor Services Associate at Bruce Museum
The Visitor Services Associate plays a crucial role in providing exceptional customer service and ensuring a positive experience for visitors at the Bruce. This frontline position involves greeting and assisting visitors, processing admissions, and promoting museum memberships.
Responsibilities:
Welcome visitors to the museum with a friendly and courteous demeanor, providing information about exhibitions, programs, and amenities.
Process ticket sales, memberships, and other transactions accurately and efficiently using the museum’s ticketing system.
Assist visitors with special needs, including accessibility accommodations, stroller and coat check services, and other requests.
Answer visitor inquiries in person, over the phone, and via email, providing accurate information about museum hours, ticket prices, membership benefits, and upcoming events.
Work closely with other visitor services staff, security, and facilities to maintain a clean, safe, and comfortable environment for visitors.
Monitor visitor flow and ensure adherence to museum policies and procedures, including crowd control and safety protocols.
Collaborate with museum staff and volunteers to enhance the visitor experience and address any issues or concerns that may arise.
Stay informed about current exhibitions, programs, and events to effectively promote museum offerings and encourage visitor engagement.
Attend staff meetings and training sessions as required.
Perform other related duties and projects as assigned.
Qualifications:
Education: high school diploma or equivalent required.
Previous customer service experience in a museum or at a cultural institution is a plus.
Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
Experience with point-of-sale systems and/or database-driven software, such as Altru, is preferred.
Excellent communication and interpersonal skills, with the ability to interact effectively with diverse audiences.
Work Environment and Physical Requirements:
The Associate will primarily work in indoor settings within the museum’s public areas, including the admissions desk and the education desk.
Ability to remain in a stationary position for extended periods of time.
Ability to traverse through various areas of the museum.
Ability to operate standard office equipment, including computers and keyboards, for extended periods of time.
Reasonable accommodations may be made to enable qualified employee to perform essential job functions.
The work environment may involve exposure to moderate noise levels, varying temperatures, and occasional crowds and large groups of visitors.
Job Type: Part-time
Pay: $16.00 per year
Schedule:
Evenings as needed
Monday to Friday
Weekends as needed
Ability to Relocate:
Greenwich, CT 06830: Relocate before starting work (Required)
Work Location: In person
Hourly Wage Estimation for Visitor Services Associate in Greenwich, CT
$19.83 to $29.80
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