Centre Manager (Fixed Term)

Your profile

What's on the offer:
Salary: Up to £746pw / £38,792 per annum (depending on experience)
Hours: 42 hours per week
Fixed Term Contract June/July - August 2024
On Site Summer Centres Malta
Residential (Free Accommodation)
Free Meals (3 per day including days off)
Annual Leave Accrual 12.07%
EAP (Employee Assistance Programme)
Additional Bonus Pay For Eligible Returners at £20pw (3rd year with BSC onwards. Performance based - consult previous years' appraisals)

Job Description

Overview:

The Centre Manager (CM) is responsible for the smooth, efficient and successful running of all aspects of the designated Young Learner Centre.

In this role, you will play a crucial part in overseeing the day-to-day operations of the centre, ensuring the delivery of high-quality language programs, excursions, and activities for our young learners. As a Centre Manager, you will be responsible for creating a safe and engaging learning environment that fosters personal growth and memorable experiences. Ensuring that the programme adheres to all aspects of the BSC Safeguarding policy.

Duties

• Work with the management team to ensure smooth running of the course.
• Manage day to day running of the centre: arrivals / departures; rooming; catering; housekeeping etc.
• Weekly rota management, including shift changes, sickness and absence management
• Liaise daily with on-site centre team.
• Carry out damage inspections and compile reports.
• Be responsible for implementing Health & Safety and Safeguarding procedures.
• With management team plan and deliver clear and informative student inductions.
• Hold regular centre team meetings and have minutes recorded.
• Hold daily management meetings and have minutes recorded.
• Ensure academic and social teams work harmoniously and programmes are integrated.
• Oversee team performance and motivate team as required.
• Supervise centre finances and ensure the profitability of the centre. Ensuring that all Soldo transactions, expenses, additional meals are limited and used only when necessary.
• Complete weekly meal lists for catering accounting for transfer times, excursions and team members leaving for airport duty.
• Ensure that Management and teams lead and report the analysis of Student Focus Groups.
• Implement COVID 19 Safeguarding procedures and ensure continuous improvements are made.
• Manage centre preparation and audit inspection to maintain British Council accreditation standards.
• Welcome visitors to the programme as required (e.g. third-party agents, colleagues from BSC and BSC YL, language agencies, inspectors from accrediting bodies).
• Complete student induction will all students arriving.
• Liaise with Management to assign Activity Leaders/or Welfare Leaders to work Transfer shifts.
• Carry out appraisals with all team members.
  
• Communicate regularly with Central Team before and during the summer.
• Work with Operations Team to deliver team induction prior to student arrival.
• Respond to all requests/correspondence from the Operations Team in a timely fashion.
• Complete any administrative tasks as required by Operations and Central Team in a timely manner.
• Communicate important information/messages from Operations and Central Team to college Team Members as required.
• Ensure that CMs weekly returns are returned to Operations Team before projected deadlines.
• Inform People Team and Safeguarding Lead of any issues or Safeguarding incidents immediately.
• Provide weekly centre reports to Operations Team
• Write end of course centre and team member reports.
• Ensure inventory of all materials/equipment is done on set up and close down.
• Maintain all records accurately and sent as requested in line with GDPR.
• Collect and collate arrival and departure feedback for students and International Group Leaders.
• Implement student journey questionnaire procedures.
• Ensure all feedback is reported back to Operations Team and acted upon where necessary.
• Manage the centres Key Performance Indicators (KPIs).
• Complete honest and accurate Management Team Appraisals
• Be aware of all BSC procedures.

• Work with the management team to ensure smooth running of the course
• Hold regular whole staff meetings with management team
• Plan and deliver clear and informative learner inductions with the management team
• Communicate regularly with the YL Central Team
• Respond to all requests/correspondence from the YL Central Team in a timely fashion
• Complete any administration tasks as required by the YL Central Team in a timely manner

• Ensure safety and wellbeing of students at all times.
• Host regular International Group Leader meetings and have the minutes recorded.
• Work with Management team/IGLs to deal with any arising student discipline issues.
• Collaborate with Welfare Manager to deal with any arising student welfare issues.
• Ensure daily welfare meetings are set up with individual students.
• Ensure all team members are aware of residential duties and what they entail.
• Implement mealtimes, wake up and night duties on a rota basis.
• Be a role model for the students.

• To promote and safeguard the welfare of children and young persons you are responsible for and come into contact with.
• Familiarise yourself with the BSC Young Learners safeguarding policy.
• To adhere to the BSC Young Leaners Child Protection and Safeguarding Policy.
• Ensure student ratios are maintained in accordance with site rules BSC Young Leaners Child Protection and Safeguarding Policy.
• Complete online Safeguarding for Young Learners (Level 1) before arrival and complete an in-person refresher during on-site induction.

• Work positively as part of a team.
• Demonstrate a positive attitude.
• Attend and lead all centre meetings.
• Act according to accepted professional standards at all times.
• Act in the welfare of the students at all times.
• Comply with centre and BSC rules and regulations.
• To carry out any duties as may be reasonably assigned by the Young Learners Central Team.

Conditions

• Competitive weekly salary depending on qualifications, experience and centre size. Pay scale available on request.
• All accommodation and board are provided.
• This post is offered on a residential basis. Working hours may be unsociable due to evening activities, night duty and the times of student arrivals and departures.
• BSC YL Managers adopt a smart, casual dress policy in accordance with BSC dress code policy. BSC YL lanyards are to be worn at all times.
• There is at least one full day off per week. To be decided at the centre.
• All references will be followed up and all gaps in CVs must be explained satisfactorily.

• Reference requests will ask specifically whether there is any reason that they should not be employed in situations where they have responsibility for, or substantial access to, persons under 18.
• Criminal background checks in the form of a DBS (Disclosure & Barring Service) for UK residents, Garda Vetting for Irish residents, and local police check from your country of residence (if not a UK or Irish resident) will be requested.

Proof of identity and qualifications will be required. Only those with the right to work in the UK and/or Ireland are eligible for any BSC YL position.

Required Experience & Skills

• Experience of working with multi-nationality students
• High level of computer literacy, particularly MS Office, email, and use of databases
• Excellent organisational skills
• Ability to work well in a team
• Ability to remain calm under pressure
• Enthusiasm for summer school life
• Right to work in the UK/EU (depending on the respective centre)
• Enhanced DBS (Disclosure and Barring Service) clearance.

• Experience of working with children / teenagers in an educational context
• Experience of running placement tests
• Experience of carrying out teacher observations and feedback
• Experience of holding meetings and writing reports
• Current valid First Aid certificate
• Child Protection and Safeguarding training
• Experience of British Council/Equals/ELT Council inspections

• Competitive weekly salary depending on qualifications, experience, and centre size.
• All accommodation and board is provided.
• This post is offered on a residential basis. Working hours may be unsociable due to working some evening activities, and the times of student arrivals and departures.
• All references will be followed up and any gaps in CVs will need to be explained.
• Reference requests will ask specifically whether there is any reason that they should not be employed in situations where they have responsibility for, or substantial access to, persons under 18.
• Criminal background checks in the form of a DBS (Disclosure & Barring Service) for UK residents, Garda Vetting for Irish residents, PVG for Scotland, ‘Certificate of Good conduct’ for France, ‘Conduct Certificate’ Malta as well as a police check from your country of residence (if not a UK or Irish resident) will be requested.
• Proof of identity and qualifications will be required. Only those with the right to work in the UK/EU are eligible for any BSC YL position.

Further Information

Training

Full product knowledge training will be provided
A handbook will be provided giving insights and links to all relevant information
On-going training will be provided on an individual and group need basis

All BSC colleagues must operate in line with our team-led Vision, Mission & Values as outlined below:

BSC VISION: To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences.
BSC MISSION: By believing that “Great Things Start Here” and standing behind all that this means. If we believe it, our customers will achieve it!