Crew Member Job Description:
The Crew Person is responsible and accountable for performing specific tasks and duties, as assigned, within the restaurant. The Crew Person provides each Guest with a positive Guest service experience, prepares quality food products according to standards, and keeps the restaurant clean, pleasant and safe for all Guests and employees.
ESSENTIAL FUNCTIONS:
The essential functions of the Crew Person position are denoted below in the following key areas:
TOTAL GUEST SATISFACTION:
Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.
- Follows all Guest service guidelines and procedures; takes the appropriate action to ensure all Guest receive “SUPERSTAR Service.”
- Works assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned.
- Ensures that all Guests receive hot, quality products; prepares, packages and delivers all products according to Menu Standards.
- Handles all food products according to company procedures; follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of Guests and employees.
JOB EXPECTATIONS:
Consistently meets job expectations to positively impact the sales and profits of the restaurant.
- Contributes to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work.
- Supports the goals, decisions and directives of the Restaurant Management Team ; performs additional duties and responsibilities as directed by management.
- Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities.
POLICIES & STANDARDS:
- Follows and complies with all company policies standards, procedures and guidelines.
- Follows all safety, security and emergency policies and procedures; maintains a safe and secure environment for employees and Guests.
- Holds self accountable for the methods and processes used to perform all tasks and responsibilities and to achieve results.
- Is completely focused on and driven by the Guest.
- Is of high personal integrity and treats all employees with honesty, respect and dignity.
- Contributes to an environment of trust to ensure honest, open and direct communication.
- Is performance oriented and driven; understands performance expectations and is aware of performance results.
EDUCATION
Enrollment in high school; high school diploma or equivalent is preferable. Good verbal and written communication skills; is capable of communicating effectively with restaurant management, Guests and co-workers; bi-lingual skills a plus.
EXPERIENCE:
Must be a minimum of 16 years of age.
SKILLS & ABILITIES:
Demonstrates and/or possesses the following:
- Ability to work with others (as a team).
- Ability to comfortably interact with all Guests.
- Ability to look at the restaurant operations (from a Guests viewpoint).
- Ability to meet performance standards for assigned tasks and duties.
- Ability to take initiative.
- Problem solving skills.
PHYSICAL ABILITIES:
- Stand for long periods of time.
- Work around heat.
- Work around others in close quarters.
- Move throughout the restaurant and observe restaurant operations and employee work performance.
- Able to lift 25-35lbs
- Work with various cleaning products.