Broadband Greeter

ABOUT BUCKEYE BROADBAND

Buckeye Broadband is the leading provider of High-Speed Internet, Cable TV, and phone services in northwest Ohio and southeast Michigan. Our 600 employees are committed to excellence and innovation, and are encouraged to volunteer in their local communities in which we live and provide service. Buckeye Broadband offers an inclusive total rewards package, which includes the following benefits for all full-time employees:

• Competitive Pay
• Comprehensive Health Benefits
• 401K Retirement Savings
• Paid Time Off
• Discounted Cable and Internet (Within Service Area)
• Career Development
• Wellness & Fitness Programs
• Community Involvement Opportunities

COMPANY: Buckeye Broadband

JOB TITLE: Broadband Greeter

DIVISION: Sales Operations

DEPARTMENT: Retail Sales

LOCATION: Toledo, OH

JOB SUMMARY

• The Broadband Greeter is responsible for welcoming and creating the first impression for guests in our Buckeye Broadband stores, and throughout the community at events. These individuals have the ability to influence the overall brand experience by their interactions, including offering promotional recommendations. Greeters may be the final point of contact and have the ability to ensure guest satisfaction.
• The Broadband Greeter reports directly to the assigned Supervisor, Retail Sales. There are no reports to this position.

ESSENTIAL JOB FUNCTIONS

The Broadband Greeter accountable for:

• Receiving and greeting all walk-up customers and providing guidance in using the queuing system, as well as payment machines;
• Communicating 100% accurate information to customers regarding general information about our products, services, and the company;
• 100% accuracy on all work performed;
• Warm hand off of every customer to Broadband Experience Consultant;
• Servicing customers efficiently and thoroughly in a positive manner as outlined by Retail Management;
• Insuring the confidentiality of all customer information;
• Working continuously with co-workers as a team to achieve the goals of Retail Management;
• Using their own good judgment when servicing the needs of our customers;
• Actively promoting the sales and retention of the Company’s services to our customers;
• Performance of assigned duties that are within acceptable margins of the department’s goals;
• Actively pursuing the unauthorized use of the Company’s products and services;
• Meeting the standards set forth by Retail Management;
• Use of professional speech and a pleasant tone with all customer interactions;
• Verbalize an interest and commitment to meeting goals of Buckeye Broadband through assisting customers;
• Attendance at monthly department trainings and team meetings as assigned by the Retail Management Team;
• Accurately recording time sheets and notifying Supervisor when late for work as outlined in the attendance procedure;
• Keep the stores neat and organized;
• Data Entry tasks as assigned;
• Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times;
• Performing any miscellaneous department duties as needed.

JOB REQUIREMENTS

Education and Experience

• High School Diploma or equivalent – required
• Previous experience in a customer facing service environment – required
• Must be able to pass our comprehensive background and drug screen - required

Core Competencies

• Agile – Embraces change; adaptable and flexible; sense of urgency;
• Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
• Customer Focused – External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
• Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;
• Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.

Skills

• Strong communication skills and ability to relate to customer needs;
• Ability to work independently & work flexible hours;
• Use of a simple calculator;
• Must have adequate transportation to work any location as assigned;
• Punctuality and good attendance.

Other Requirements

• Background record that meets Company standards;
• Reliable means of transportation at all times;
• Present professional appearance and demeanor;
• Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.

PHYSICAL DEMANDS

May include walking, kneeling, standing, stooping, sitting, driving, climbing, hearing, talking, use of hands and fingers, vision. Light lifting of 25 lbs. may be occasionally needed.

WORKING CONDITIONS

• The Broadband Greeter is a non-exempt, hourly position. The regular working hours may vary to accommodate the needs of the department including nights, weekends, and/or holidays.
• The Broadband Greeter may be assigned at any Buckeye Broadband location, overtime as assigned and lunch and dinner breaks are assigned daily.
• Due to the Company’s need to provide consistently high-quality customer service and employee reinforcement training, the Company, as a standard practice, periodically monitors the conversations between Greeter and the lobby customers.
• In performing the essential job functions, the Broadband Greeter works with various office equipment including, but not limited to, telephones, personal computers, printers, fax machines, paper shredders, and copy machines.
• The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment.
• The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.

USE OF COMPANY RESOURCES, EQUIPMENT, AND CONFIDENTIAL INFORMATION

Company resources, equipment, and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of Company resources, equipment, or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information, and/or breaches of confidentiality may be cause for termination of employment.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Buckeye Broadband is an Equal Opportunity Employer (EOE)