Practice Manager

Description

POSITION SUMMARY:

The Practice Manager supervises and coordinates the overall day-to-day operations of the medical and dental practices, including scheduling (staff and patients), computer and software systems, patient flow, and program management, to ensure that the practice is running smoothly, efficiently and effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs a variety of duties to ensure smooth, daily operations of practices.
2. Acts as an active member of the practice management team.
3. Works with providers to determine schedules (including on call) for staff and oversees the scheduling of patients accordingly.
4. Coordinates special programs, such as the First Tooth Program, the IMMPACT Program, and others as needed.
5. Works closely with the Medical Director(s) and the Population Health/Quality Manager to coordinate policies and protocols for the clinical areas.
6. Ensures that all practice systems are standardized, as appropriate. Makes recommendations for policies and procedures, as necessary.
7. Works to achieve engaged participation among all practice divisions (medical, dental, behavioral health) to ensure an overall integrated practice model.
8. Represents the Health Center in new internal and external program initiatives.
9. Attends and participates in meetings and committees, as directed.
10. Works with providers and support staff to maintain PCMH and MU designations.
11. Supports and implements organizational technology changes.
12. Works with the Practice Leadership Team to analyze and recommend changes in organizational systems, policies and procedures, and ensures and oversees their implementation. Uses recognized methods of process improvement such as PDSA, Lean Management, etc.  
13. Selects, orients and trains departmental personnel; responsible for work assignments and daily operations.
14. Assists in the preparation of departmental budgets and allocation of funds; provides monthly and annual data, reports, analysis and interpretation.
15. Understands broad financial management principles and applies cost-benefit thinking to help set priorities.
16. Works with the senior management team to resolve patient complaints and other problems.
17. Ensures compliance with all state and federal regulations.
18. Participates in professional development activities to keep current with trends and practices in healthcare administration.
19. Performs the usual duties of a manager, including hiring, scheduling, supervising, delegating, training, developing and evaluating subordinate staff; resolves human resource issues; maximizes employee performance and morale; keeps staff informed on goals, expectations and issues.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs other duties and tasks as assigned by the Chief Operations Officer (COO) or Chief Executive Officer (CEO).

GENERAL EXPECTATIONS:

1. Commitment to the mission of the Bucksport Regional Health Center.
2. Oversee all assigned work teams in the performance of duties.
3. Work in harmonious relationships with all staff, patients, vendors and others.
4. Maintain confidentiality and protect the Center by keeping information concerning Operations, patients and employees confidential.
5. Participation in community activities as a representative of Bucksport Regional Health Center.

Requirements

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel, including operation of a standard computer keyboard; reach with hands and arms and talk, see and hear. Eye hand coordination and manual dexterity required. The employee must regularly lift/move up to 25 pounds, including assist with moving patients, as well as bend, stoop, stretch or crouch. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work is performed primarily in a typical physician's office environment. Noise level is relatively quiet.  

Potential exposure to hazardous and infectious materials, including blood borne pathogens.

QUALIFICATIONS NEEDED FOR THE POSITION:

Experience and Skill Requirements: The following experience and skills are considered essential:

• A minimum of five years of experience in progressively responsible work in group practice management required.
• Computer experience using Microsoft Windows and Microsoft Office software products required. 
• Ability to establish and maintain effective working relationships with providers, patients, employees, and the community at large.
• Ability to communicate and present information.
• Ability to read, interpret, and apply clinic policies and procedures.
• Ability to identify problems and recommend solutions.
• Ability to establish priorities and coordinate work activities.
• Detail-oriented.
• Good management and leadership skills.
• Empathy for patients and their families.
• Ability to deal with stress.
• Knowledge of organization policies, procedures, and systems required.

Education Requirements: The following education requirements are considered essential:

• Bachelor's Degree in a related field, or the equivalent in education and related work experience, required.

** All requirements and skills are considered to be essential, unless otherwise indicated. **