Admin/Customer Service Professional

We are seeking a highly organized and detail-oriented customer service representative to join our team on a part time basis. As a customer service representative, you will be the first point of contact for our customers, providing exceptional service and support. Your main responsibilities will include operating phone systems and emails and performing various administrative and clerical tasks.

JOB DESCRIPTION

Job Title: Admin and Customer Service Professional

The Admin and Customer Service Professional is responsible for providing prompt, quality customer service support to our customers and clients. They will also work to assist in securing sales by contacting out Buddha Teas customers within our database.

Responsibilities include but are not limited to:

· Providing professional customer service via phone and email

· Assisting customers with relevant product, packaging, and shipping questions

· Assisting customers over the phone with order placing

· Handling order returns with accuracy and efficiency

· Communicating with shipping department about shipping issues

· Updating customer profiles accordingly

· Investigating customer issues using resources provided (Magento, batch records, production calendar, Quickbooks, card processors, etc.)

· Logging customer complaints, detailing each case as thoroughly as possible

· Building customer complaint reports and participating in QC meetings

· Managing website out of stocks and inventory stock point to accommodate DTC or wholesale orders

· Participating in weekly inventory meetings

· Updating, logging, filing incoming COA's

· Updating and creating coupons using the Buddha Teas Seasonal Guide calendar

· Updating the store locator monthly

· Providing insight with product development and purchasing and advising team about customer suggestions

· Responding to reviews on Trustpilot

· Platforms: email, phone, Amazon, Facebook messages, Walmart

· Purchasing snacks for the facility

· Cleaning the refrigerator bi-weekly

· Planning employee appreciation, employee of the month, and holiday parties

· Scheduling services needed for the facility

· Entering wholesale orders

· Sending invoice and tracking for wholesale orders

· Delegating incoming leads to the appropriate sales reps

· Preparing tea samples for office staff; keep flavor and brewing notes on hand as personal reference

· Calling existing customer database

· Placing phone orders

· Listening to voicemails and returning customer calls, inquiries

· Being the point of contact for direct accounts

· Pulling sample requests for direct accounts

· Assisting with shipping delays

· Assessing new leads, inputting data into Google Sheets

· Setting up new accounts

· Auditing direct e-commerce accounts

· Keeping an ongoing list for accounts to call for OOS items

· Attending Expo West trade shows along with several regional or customer shows

· Ensuring all needed materials are on hand for tradeshows

· Assisting GM/COO and sales manager/office staff as needed

· Sending weekly OOS list to sales managers

· Ordering sells sheets as needed

· Adding new items to IX-One or RangeMe

· Helping with admin for foreign distributors and brokers as needed

· Other duties and tasks as assigned

This job description is subject to change or revision at Management's discretion.

QUALIFICATIONS:
- Previous experience in a customer service role is preferred
- Proficient in using phone systems and other office equipment
- Strong organizational skills with the ability to multitask effectively
- Familiarity with administrative and clerical procedures
- Experience working in an office setting
- Excellent communication skills, both verbal and written
- Proficient in computerized systems

This is an excellent opportunity for someone who is looking to join a dynamic team in a customer service role.

Please note: we are on an AWS (alternate work schedule) working Mon-Thurs, 7 am- 5:30 pm, but this is a part-time position for the time being.

Please note that only qualified candidates will be contacted for an interview. Thank you for your interest in joining our team!

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 20 – 29 per week

Experience level:

• 2 years
• 3 years

Shift:

• Morning shift

Work setting:

• In-person
• Office

Ability to Relocate:

• Carlsbad, CA 92008: Relocate before starting work (Required)

Work Location: In person