Manager

Wings. Beer. Sports. It's what we do! We bring big game-time energy to our guests without being at the stadium.

We are looking for just the right Team Members to jump in the game! Buffalo Wild Wings is a fun, fast-paced environment. Come coach the team as a Front of House Manager!

The Front of House (FOH) Manager position creates legendary experiences for guests and team members through the management of our Server, Host, and Bartender teams. Each FOH Manager has a specific Area of Responsibility (AOR) and will focus on the management of either of the three teams. The FOH Manager is directly accountable for the execution and performance of the front of house team and provides direction and supervision to all front of house team members.

RESPONSIBILITIES

Operational Efficiency

• Utilizes all compliance systems, manager tools and procedures both in a timely manner, and with integrity (including but not limited to CSP/SOP's, restroom checks, ticket tracker, line checks, guest check audits) to ensure proper shift execution.
• Conducts administrative manager functions as needed (entering invoices, end of day procedures, etc.).
• Maintains high cleanliness standards, holds Team Members accountable for adherence to daily, weekly and monthly cleaning schedules.
• Helps to ensure adherence to ServSafe Alcohol, Food and HACCP standards, with specific responsibility for Food and HACCP.
• Assists in the roll-out of new company programs, policies and procedures as requested.
• Understands and executes all new product and marketing promotions.
• Manages shifts to achieve sales and profit goals (including labor and food cost management, and controlling expenses)
• Models hospitality skills/behaviors, including regular interaction and engagement with guests.
• Ensures guest satisfaction, inspires guest loyalty.
• Ensures responsible alcohol service, through effective shift execution.
• Effectively handles guest complaints during shifts, turning unsatisfied guests into satisfied guests.

Team Leadership

• Ensure 100 % compliance in all areas of federal and state laws, company policies, guidelines and procedures.
• Ensure the execution of all company specified training and development programs including hourly, WCT, shift leader and manager programs.
• Plan and leads employee meetings, builds camaraderie, and solicits feedback.
• Handle shift-by-shift coaching and counseling of team member and seek guidance from General Manager, District Manager, or Human Resources for any termination decisions.
• Keep District Manager and Human Resources informed of any and all employee relations issues, especially potentially concerning discrimination or harassment.
• Other duties as assigned

The physical demands for this position require the individual to sit, stand, bend, lift up to 50 pounds, and move intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being

performed. It is not intended to be all-inclusive.