What are the responsibilities and job description for the Service Manager position at Buffalo Wild Wings?
Service Manager
Know what it's like to be in the stadium on game day? Then you know what it's like to work at Buffalo Wild Wings. It's fun. It's fast-paced. We're at the top of our game – and we want to keep it that way. So, we're constantly upping the ante, providing the ultimate experience for our fans. And, of course, it's our people that bring that experience to life.
GAME DAY
Our Sports Bar Service Manager is on the front line, operating our sports bars on a day to day basis. As a Service Manager, you'll be responsible for overseeing Front of House (FOH) operations and will directly oversee all Servers. It will be up to you to make sure that FOH operations are running smoothly while providing the ultimate experience for our sports fans, focusing on Guest Engagement and satisfaction. If that weren't cool enough, you'll also ensure that overall day-part sales building initiatives are properly executed.
WE'LL PROVIDE THE PLAYBOOK, HERE'S WHAT YOU BRING TO THE TABLE
- You know the business. You have a general knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations.
- You have the education and experience. You're a high school graduate or similar and possess proper food handlers and alcohol dispensing certifications (if required by law). Extra points if you bring a bachelor's degree, and/or 2 years of previous management experience.
- You're Team focused. You have a passion for training and developing your Team.
BRAG FACTOR
You'll be working for the hottest brand around and have tons of fun doing it. As a Sports Bar Service Manager, you'll be eligible for monthly and quarterly bonuses and a comprehensive benefits program. You will have the resources to be at the top of your game. Everything that we put into developing sauces for our famous wings, we put the same vigor into developing and growing our managers. From learning and development to career progression - we've got it covered. Did we mention that you'll never miss a sporting event ever again?
