Stadium Attendant

Four M Franchising, LLC

Job Description

JOB TITLE: Stadium Attendant

REPORTS TO: Manager

DEPARTMENT: Operations

FLSA STATUS: Non-Exempt

OVERVIEW: The Stadium Attendant is responsible for getting (and keeping) the restaurant ready for Guests and is like a Team’s groundkeeper getting the field ready for a big game. Everything has to be ready for action. During the Stadium Attendant’s shift, it will be their job to ensure everything in their area is clean, stocked, and ready to go for Guests and their fellow Teammates!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Setting the Table

• Sets up all table caddies properly.
• Ketchup in the middle with the Buffalo facing out, wet naps placed in a small container, and the specified marketing POP (if applicable) placed behind the ketchup. Salt should always be placed on the right, pepper on the left.
• Ensures condiments and supplies in the caddies are full at all times.
• Replace the drink menu in the center of the table for easy viewing and access during a table reset. Guests should see the Drink Menu first upon approaching the table or booth.
• Places the caddy on the outside of the table or booth.

Soap and Sanitizer Buckets

• Uses the proper red and green buckets for cleaning and sanitizing tables, chairs, infant seats, and table caddy contents.
• Green buckets contain a soap solution, red bucket contain sanitizer. Remember, “Green is clean, Red is dead”.
• Unless a restaurant’s local code specifies otherwise, as dual bucket system of soap and sanitizer solutions is required.
• Clean towels should be placed into both buckets.
• Buckets may also need to be placed at Greeter and Takeout Counter areas.

Flatware

• Ensures that server and bar stations are kept stocked with rolled silverware.
• Flatware rollups should include a fork and knife, rolled in a white paper napkin, held together with a white band wrap.
• Flatware soaking bins filled with hot soapy water should be placed in the dish area. All dirty/use flatware are to be placed in these bins.
• Once the bins are full, the flatware is to be run through the dishwasher.
• Soaking bins must be refreshed every four (4) hours.
• Important – Unused roll-ups left on tables are DIRTY. Napkins must be discarded and flatware placed in a soaking bin.

Table Turns

• Resets tables within two (2) minutes of Guest departure as follows so tables can be turned quickly.
• Clears the table.
• Wipes the table and Table Caddy contents with soap solution (green bucket).
• Sanitizes the table and Table Caddy contents (red bucket).
• Cleans and sweeps the floor.
• Resets the Table Caddy.
• Places the drink menus on the table.

The Restrooms

• Conducts thorough inspections and clean the restrooms before the doors open every day. (Reminders are set by timer and are usually located at the Outside Expo area or the Cashier or Greeter stand).
• Hands MUST be washed before leaving the restroom EVERY time, no matter the reason the restroom was entered.

Miscellaneous

• Cleans and organizes restaurant consistent with opening and closing duties as appropriate.
• Fills ice bins at soda and bar stations.
• Stocks service and bar stations with supplies and products.
• Sweeps and mops floors.
• Washes and wipes windows throughout the shift.
• Wipes down bottles.
• Moving and cleaning underside of tables and chairs.
• Runs/Delivers food.
• Pre-bussing.
• Removes trash from both the dining areas and kitchen.
• Washes dishes.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Guest service mentality; has a genuine desire to serve the customer.
• Manages difficult or emotional customer situations.
• Responds promptly to customer needs.
• Responds to requests for service and assistance.
• Meets commitments.
• Focuses on solving conflict, not blaming.
• Strong verbal communication and listening skills.
• Listens to others without interrupting.
• Keeps emotions under control.
• Remains open to others' ideas and tries new things.
• Speaks clearly and listens attentively to supervisors, and team members.
• Speaks clearly and persuasively in positive or negative situations.
• Listens and gets clarification.
• Gives and welcomes feedback.
• Contributes to building a positive team spirit.
• Puts success of team above own interests.
• Able to build morale and group commitments to goals and objectives.
• Supports everyone's efforts to succeed.
• Presents numerical data effectively.
• Able to read and interpret written information.
• Shows respect and sensitivity for cultural differences.
• Follows policies and procedures.
• Supports organization's goals and values.
• Adapts to changes in the work environment.
• Manages competing demands.
• Able to deal with frequent change, delays, or unexpected events.
• Is consistently at work and on time.
• Arrives at meetings and appointments on time.
• Follows instructions, responds to management direction.
• Takes responsibility for own actions.
• Keeps commitments
• Completes tasks on time or notifies appropriate person with an alternate plan.
• Asks for and offers help when needed.
• Approaches others in a tactful manner.
• Treats others with respect and consideration regardless of their status or position.
• Accepts responsibility for own actions.
• Applies feedback to improve performance.
• Monitors own work to ensure quality.
• Meets productivity standards.
• Completes work in timely manner.
• Works quickly.
• Observes safety and security procedures.
• Determines appropriate action beyond guidelines.
• Reports potentially unsafe conditions.
• Uses equipment and materials properly.

Language, Math and Reasoning  

• Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in on and one and small group situations to customers, clients and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

EDUCATION, EXPERIENCE, and TRAINING:

• High school diploma or general education degree (GED) preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• There are no specific requirements for this position.

COMPUTER SKILLS:

• There are no special computer skills required.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must regularly lift and/or move up to 30 pounds.
• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle or feel, reach with hands and arms, talk, and hear.
• While performing the duties of this job, the employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
• While performing the duties of this job, the employee will rarely sit.

VISION REQUIREMENTS:

• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point).
• Depth perception (three dimensional vision, ability to judge distances and spatial relationships).
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position works in an environment with moderate noise level.

Note: The duties of this position may change from time to time. Four M Franchising, LLC d/b/a Buffalo Wild Wings reserves the right to add or delete duties at the discretion of Buffalo Wild Wings or its managers. Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

I have read and understand the duties of my position: