Retail Operations Supervisor (ROS) - $1,250 Hiring Incentive

Retail Operations Supervisor (ROS)
as of 01/17/2020

Employer Information
Organization Name: Buffalo Rock Company
Website: https://www.buffalorock.com/careers/ Job Department: Retail Sales
Reports to: Retail Operations Manager (ROM)
Other Information: 50% Salary 50% Commission May be required to travel for company events, 
training, meetings, etc. May require additional hours not scheduled must be flexible.
FLSA Status : Exempt
Prepared Date : 01-17-2020

Primary Duty:
The primary duty of the ROS is to manage the distribution and merchandising functions in the
assigned area, market segment, or stores, including supervision of assigned DMS, CDRs, RAMs, and 
AMs.

Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the company's policies and applicable 
laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, 
and directing work; appraising performance; rewarding and disciplining employees; addressing 
complaints and resolving problems; making recommendations regarding changes in status.

Education and Experience:
High School Graduate or General Education Degree (GED): Required
At least 3 plus years of Sales and Management Experience (or management approval): Required

Certifications and License:
Valid state Class A CDL driver license, for state of residence, with a good driving record 
preferred.  Minimum Class A CDL is required within 90 days of accepting position.
Knowledge:
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and
selling products or services. This includes marketing strategy and tactics, product demonstration, 
sales techniques.
Customer and Personal Service - Knowledge of principles and processes for providing customer and 
personal services. This includes customer needs assessment, meeting quality
standards for services, and evaluation of customer satisfaction.

Administration and Management - Knowledge of business and management principles involved in 
strategic planning, resource allocation, leadership technique and coordination of people and 
resources.
English Language - Knowledge of the structure and content of the English language including the 
meaning and spelling of words, rules of composition, and grammar.
Mathematics - Knowledge of arithmetic, algebra, geometry and their applications.

Skills:
Basic Skills
•     Active Learning - Understanding the implications of new information for both current and 
future problem-solving and decision-making.
•     Active Listening - Giving full attention to what other people are saying, taking time to 
understand the points being made, asking questions as appropriate, and not interrupting at 
inappropriate times.
•     Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of 
alternative solutions, conclusions or approaches to problems.
•     Learning Strategies - Selecting and using training/instructional methods and procedures 
appropriate for the situation when learning or teaching new things.
•     Mathematics - Using mathematics to solve problems.
•     Monitoring - Monitoring/Assessing performance of yourself, other individuals, or 
organizations to make improvements or take corrective action.
•     Reading Comprehension - Understanding written sentences and paragraphs in work related 
documents.
•     Speaking - Talking to others to convey information effectively.
•     Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills
•     Coordination - Adjusting actions in relation to others' actions.
•     Instructing - Teaching others how to do something.
•     Negotiation - Bringing others together and trying to reconcile differences.
•     Persuasion - Persuading others to change their minds or behavior.
•     Service Orientation - Actively looking for ways to help people.
•     Social Perceptiveness - Being aware of others' reactions and understanding why they react as 
they do.
Complex Problem-Solving Skills
•     Complex Problem Solving - Identifying complex problems and reviewing related information to 
develop and evaluate options and implement solutions.
Resource Management Skills
•     Management of Personnel Resources - Motivating, developing, and directing people as they 
work, identifying the best people for the job.
•     Time Management - Managing one's own time and the time of others.

Work Context

Body Positioning
•     Spend Time Sitting, Standing, Walking, Bending, Stooping
Communication
•     Contact With Others
•     Electronic Mail
•     Face-to-Face Discussions
•     Letters and Memos
•     Telephone
Impact of Decisions
•     Frequent Decision Making
•     Impact of Decisions on Co-workers or Company Results
Responsibility for Others
•     Responsibility for Outcomes and Results
Role Relationships
•     Coordinate or Lead Others
•     Deal With External Customers
•     Work With Work Group or Team
Work Setting
•     In an Enclosed Vehicle or Equipment
•     Working conditions will be inside and outside where temperatures will vary from extreme heat 
to extreme cold, working in rain or snow, all for extended periods.

Essential Functions
•    Regular and timely attendance is an essential function of this position.  Position is required 
to work all hours necessary to ensure operations function is fulfilled, including nights, weekends, 
holidays.  May require travel.  May be required to be on-call.
•    Managing the delivery and merchandising function.
•    Supervising the assigned employees, which may include DMs, RAMs, CDRs, and AMs.
•    Interviewing, hiring, scheduling, evaluating, coaching, rewarding, and disciplining 
subordinate employees, and making recommendations with regard to promotions, demotions, and other 
changes of status.
•    Establish and monitor all operations and objectives through the efficient use of our total 
retail route operation system.
•    Communicate all transshipping activity in accordance to Company Policy and Procedures.
•     Take ownership of the Team Concept to ensure the group's success.
•     Communicate with the RSM/ADC/ROM all new account opportunities.
•     Notify RSM/ADC/ROM of any change to an existing account, including ownership or closure, etc.
•     Properly complete all required paperwork to Company Policy and timeline.
•     Ensure subordinates monitor all assigned accounts for CDA compliance.

•     Ensure employee-partners know each manager/buyer at each account by name and keep them 
updated on all Buffalo Rock Company pricing, new product, and any information pertinent to mutual 
business needs.
•     Ensure employee-partners deliver-in all current and future products, including all brands and 
packages distributed by the Buffalo Rock Company following the Merchandising Standards.
•     Ensure employee-partners continuously seek authorization and full distribution for all 
current and future products distributed by the Buffalo Rock Company.
•     Ensure employee-partners communicate daily any product shortages, product returns, refused 
orders, changes to next delivery order, account information changes, or any operational items.
•     Ensure that all marketing programs with assigned /selected accounts are implemented and 
maintained, and report and remedy any non-compliance under the Merchandising Standards.
•     Support the attainment of Strategic Execution Objectives.
•     Maintain required Buffalo Rock Merchandising Standards goals per account.
•     Execute and achieve all program key objectives.
•     Ensure employee-partners properly rotate all products in accordance with the Buffalo Rock 
Merchandising Standards criteria.
•     Monitor all accounts to ensure proper service based on Division Policy for service frequency 
and compliance with the Merchandising Standards.
•     Facilitate the on-the-job training for new employee-partners and the on-going training for 
veteran employee-partners, and ensure all assigned employee-partners are kept trained and updated 
on an on-going basis as it relates to the Functional (Safety, Handheld Operation, Settlement, 
Etc.), Practical (Policies /Procedures from the Company, Divisional, and Corporate Security 
Manuals), Merchandising Standards (sales, product distribution, trays, crate, and CO2 retrieval), 
and all other aspects of their assigned duties.
•     Must cover (work) open positions created due to employee vacations, personal days, turn- 
over, and change of job position or route when needed.
•     Assist in store resets, running Hot Shots, building displays, and making bulk deliveries, 
when needed.
•     Develop and maintain positive professional customer relationships. Communicate with key 
accounts weekly/biweekly.
•     Regularly review relevant existing policies/procedures for possible change.
•     Complete all required paperwork to Company policy and timeline.
•     Using company guidelines develop, deliver, communicate and monitor all assigned accounts for 
compliance (internally and externally).
•     Achieve and monitor all metrics and delivery objectives.
•     Achieve and monitor all account program key objectives.
•     Assist with resets and new store openings
•     Coordinate equipment needs, equipment placements and point-of- purchase needs with General 
Sales Manager.
•     Assist with weekly forecasting to achieve company standards.
•     Participate and contribute to the divisions “Strategic Planning” process and monitor to 
ensure all assigned plans are implemented and achieved.

•     Ensure collection of pallets and trays, including pallets and trays that belong to third 
parties.
•     Ensure that every reasonable precaution is taken to protect self, employee-partners, 
customers, customer property, and is responsible for all Buffalo Rock equipment, racks, venders, 
and coolers whether the account is open or closed.
•     Ensure that all accounts of the assigned employee-partners requiring “weekend and holiday” 
merchandising are serviced adequately, either by assigned employee-partners or assigned Sales 
Support employee-partner based on the Division’s established rotation
•     Ensure that all assigned employee-partners keep all forms of communication turned on in 
accordance with department guidelines.
•     Review customer call-in reports daily and address any issues promptly with the customer and 
the employee-partners.
•     Ensure that all Delivery trucks are inventoried correctly at both check out and check in, and 
that the corresponding correct count is reflected on both the inventory sheet and the hand-held 
computer (if applicable).
•     Know each manager/buyer at each account by name and keep them updated on all Buffalo Rock 
Company information pertinent to mutual business needs.
•     Ensure that all marketing programs with assigned /selected accounts are implemented and 
maintained, and report and remedy any non-compliance under the Merchandising Standards
•     Assist with the collection of any missing invoices, or DSDs, and in the collection of any 
overdue account balances and bad check payments.
•     Adhere to customer policies for vendors or suppliers, which may include but are not limited 
to business conduct policies, business ethics policies, legal policies, and delivery and 
merchandising policies.
•     Responsible for following SOP on meeting schedule and guidelines (i.e. weekly, monthly and 
quarterly) as directed.
•     Coach, train, develop and assist employee-partners in accomplishing their assigned goals and 
responsibilities.
•     Conduct periodic performance reviews with employee-partners.
•     Ensure all assigned employee-partners service their assigned routes daily, and in the event 
of their absence make sure the route is worked.
•     Ensure all accounts serviced by the assigned employee-partners have received their scheduled 
delivery before the end of scheduled business day and/or week.
•     Ensure all assigned employee-partners report to work daily and on time in accordance with 
department guidelines.
•     Understand and use when needed the counseling and progressive discipline as outlined in the 
Company Policy Manual.
•     Ensure compliance with all equal opportunity, non-discrimination, and no-harassment laws and 
policies.
•     Required to work any special events or other events associated with the Buffalo Rock Company 
or the division.

Other Tasks
•     Performs other duties as assigned.

Expectations

•    Must exhibit a high level of ethical and moral conduct while at work or in attendance of any 
off-site function during work hours or after work hours while representing the Buffalo Rock 
Company.
•     Responsible for continuous self-improvement through the knowledge and use of all Company and 
Division provided training, either web-based, in-house, or any other Company provided method.
•     Ensure that every reasonable precaution is taken to protect the safety of employees, self, 
customers, Buffalo Rock property, and customer property.
•     Ensure that every reasonable precaution is taken to protect the Company from possible 
damages, theft, or other liabilities.
•     Honor and follow through on all business commitments.

Activities
Establishing and Maintaining Interpersonal Relationships Communicating with Supervisors, Peers, or 
Subordinates
•     Conduct or attend staff meetings
Getting Information
Communicating with Persons Outside Organization
•     Make presentations
Guiding, Directing, and Motivating Subordinates
•     Assign work to staff or employees
•     Establish employee performance standards
•     Evaluate performance of employees or contract personnel
•     Orient new employees
Making Decisions and Solving Problems
•     Determine customer needs
•     Identify best product for customer's needs
Developing and Building Teams Developing Objectives and Strategies
Resolving Conflicts and Negotiating with Others
•     Resolve customer or public complaints
Coaching and Developing Others
Coordinating the Work and Activities of Others
•     Coordinate staff or activities
•     Direct and coordinate activities of workers or staff
•     Oversee execution of organizational or program policies
 

Staffing Organizational Units
•     Evaluate information from employment interviews
•     Recommend personnel actions, such as promotions, transfers, and dismissals
Thinking Creatively
•     Write sales or informational speeches Organizing, Planning, and Prioritizing Work Interacting 
With Computers
Provide Consultation and Advice to Others
•     Advise customers, team members, or others
•     Advise retail customers in use of sales promotion techniques
Scheduling Work and Activities Training and Teaching Others Processing Information
Performing Administrative Activities Identifying Objects, Actions, and Events Documenting/Recording 
Information

Tools and Technology
Tools
Desktop computers
•     Desktop/Laptop computers
Notebook computers
•     Notebook computers
Scanners
•     Scanners
Technology
Software
•     V-5 Software, VMMS, UXT, RAS
Calendar and scheduling software
•     Outlook
•     TCP Scheduling software
Data base user interface and query software
•     Must be able to maintain spreadsheets in Microsoft Excel and basic knowledge of Outlook, 
Power Point, SharePoint, ShareFile, OneNote, OneDrive

Electronic mail software

•     Microsoft Outlook

I have reviewed this job description, and I can perform the essential functions with or without 
reasonable accommodation.

Applicant's/ Employee's
Signature:                                                                                          
            Date:                                    

Interviewer's/ Supervisor's
Signature:                                                                                          
            Date:                                    

The company has reviewed this job description to ensure that essential functions and basic duties 
have been included. It is intended to provide guidelines for job expectations and the employee's 
ability to perform the position described. It is not intended to be construed as an exhaustive list 
of all functions, responsibilities, skills and abilities. Additional functions and requirements may 
be assigned by supervisors as deemed appropriate. This document does not represent a contract of 
employment, and the company reserves the right to change this job description and/or assign tasks
yee to perform, as the company may deem appropriate.