Parts Counter

Subaru of El Cajon is looking for a reliable and upbeat Parts Counter Consultant to join our team. We offer competitive pay, plus health, dental, and vision insurance. We provide employer paid life and long-term disability insurance as well as offer a 401(k) plan with an employer contribution.

 Reports to: Parts Manager 

Primary Duties: Non-Exempt Position 

Primary Responsibilities: 

The Parts Counter Consultant is expected to 

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Inform customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answer phone calls, providing price quotes and other information.
• Provide high level of service to internal and external customers.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notify the service advisor and the customer when special ordered parts have been received.
• Pull orders for the shop, making sure all parts are tagged with customer names and job number.
• Follow up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenish assigned inventory daily.
• Assist outside sales representatives with their orders.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtains credit authorization.
• Ensure that all charge sales are signed by the customer.
• Ensure that all customers receive their copy of the invoice.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keep orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Set up orders for daily shipment, delivery or pick-up.
• Solicit assigned accounts by phone.
• Keep front and rear counter areas clean and uncluttered.
• Participate in all training programs that are made available.
• Keep current on new products and product updates.
• Participate with the parts manager in maintaining a lost sales tracking program.

Salary and Benefits:

We offer competitive pay, plus health, dental, and vision insurance. We provide employer paid life and long-term disability insurance as well as offer a 401(k) plan with an employer contribution.

 Equal Opportunity Employer:
 City Ventures provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About the Company:

At City Ventures, people are always making. People are always solving. These are the people who propelled us to the No. 71 spot on the Inc. 5000 list of the fastest-growing companies in the nation. But we’re not done. We’re opening restaurants. We’re building car washes. We’re building communities and we need more passionate people to make a lasting impact on the way we do business into the future. If you’re a do-er, if you have passion, and if you have grit, this is a place you can forge your own path.
 
 City Ventures gives you the chance to make an impact in a variety of industries, including aviation; restaurants; car washes; real estate management; automotive sales; healthcare; community safety and firearm training facilities; pageant production; construction-related businesses; and many more.