Envision Visualizer Account Manager

Envision Visualizer Account Manager

The Envision Visualizer Account Manager will work with our builder clients to implement Visualizers with Envision – our leading online design center solution.

A Successful Account Manager will be a high-energy, self-motivated, detailed and customer-oriented individual serving as a front-line liaison with client relationships. The ideal candidate should be able to think independently, take initiative in identifying potential problems and take the necessary steps to resolve them in a fast-paced environment. Experience in the home building industry, home manufacture products industry or construction is a plus. We will train employees who exhibit a high work-ethic and desire to work in a dynamic and fun environment!

Key Responsibilities:

• Proactively reaches out to clients to ensure positive experience, deadlines are met and projects are completed
• Maintains a general understanding of client’s Envision data in order to set up visualizer project
• Responsible for coordinating client’s product data to gather assets for project
• Collects and verifies assets delivered by the client (i.e., CAD, Color & Material Pallets)
• Provides assets to BDX internal/external production teams via FTP & manage scheduling
• Interacts with clients and troubleshoots implementation challenges
• Provides direct support for customer questions
• Acts as a liaison between the customer, operations team, and appropriate technical team
• Manages Enhancement Request thought internal Jira tickets
• Ensures high standard of quality across ALL projects output
• Effectively manages client feedback
• Provides demo and training of the software with clients
• Conducts check-Ins with implemented clients to see how their Visualizer experience has helped their design center process

Skills and Requirements

• 2-4 years Account Management experience
• Excellent communication and interpersonal skills (particularly over the telephone)
• Excellent process management and organizational skills
• Excellent problem solving and analytical skills
• Detail oriented
• Proficient in Word, Excel, PowerPoint and Outlook
• Proficient in B2B systems, like CRM
• Ability to successfully manage multiple clients with varying timelines
• Ability to coordinate project tasks across departments
• Auto-CAD experience a plus

Who we are:

Headquartered in Austin, Texas, Builder Homesite, Inc. (BHI) (http://www.builderhomesite.com/ ) is a global organization focused on digital transformation. As a consortium of the nation’s largest home builders, BHI brings industry leaders together to collaborate and incubate new solutions. BDX (http://www.thebdx.com/) specifically focuses on providing digital solutions to home builders, product manufacturers, real estate agents and new home buyers. These solutions span the spectrum of our clients’ needs, including listings on NewHomeSource.com (industry leading marketplace), websites, display advertising, media/graphics, Virtual Reality, SEO/PPC services, data analytics, as well as many other digital tools. While we are an established, stable company and have been going strong for 20 years, we are constantly at the leading edge of emerging technologies and our solutions are continually evolving. We thrive on constantly seeking out and offering new services in support of our Clients’ success.

Benefits:

• Comprehensive Medical, Dental and Vision insurance
• 401K plan with company match
• Paid time off
• 11 Company Paid Holidays
• Use of Company Vacation home in the Mountain and at the Beach
• Employee Referral Bonus Program
• Volunteer opportunities to give back to the community
• Multiple on-site EV charging stations

Notes:

We appreciate all responses, but only those applicants under consideration will be contacted.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer:
Builder Homesite, Inc. (BHI), www.builderhomesite.com is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, gender, national origin, sexual orientation, marital status, disability, or veteran status.

The above job description and requirements are not intended to be all inclusive. BHI retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Job Type: Full-time