Customer Service Technician

National Recovery Technologies ("NRT") located in Nashville, Tennessee, is a leader in designing, manufacturing, and installing optical sorting technology. Since our inception in 1981, our people have been industry thought-leaders and technology innovators, focused on quality of manufacturing and a strong commitment to customer service. An equipment manufacturing and engineering company, NRT provides cutting edge sorting solutions to the recycling industry. NRT is a world leader in waste and recycling sorting and automation technology deployed worldwide NRT has the world's largest installed capacity in PET plastic reclamation plants.

NRT is looking for a California-based Customer Service Technician to join the team.

The Customer Service Technician delivers superior and timely pre-and-post sales support to customers worldwide while maintaining the highest level of customer satisfaction in the industry. You will provide technical support for all system components including computer, robotic, electro-mechanical components, mechanical, and pneumatic systems. Additionally, you will have shared responsibility for service and warranty support, customer training, site inspections, customer expedited service and parts solutions for project installations.

If you have these qualifications, knowledge, skills, and abilities...

• Minimum of an associate degree
• 3-5 years' experience in a technical role or field service role involving electrical and mechanical systems (or an equivalent combination of education and experience)
• Working knowledge of TCP/IP network infrastructure, routing, and general Ethernet topology
• Advanced proficiency in MS Office, particularly Word and Excel
• Previous experience in PLC programming and troubleshooting automation equipment a plus
• Experience with robotics, specifically ABB, a strong plus
• Excellent customer relations and interpersonal relations skills including a high degree of diplomacy
• Ability to perform root-cause analysis, requiring high attention to details and excellent problem-solving skills
• Ability to clearly communicate technical ideas verbally and in writing to various audiences

And are excited about these responsibilities...

• Traveling 75% of the time domestic and international, both by air and car
• Troubleshooting and performing repairs and modifications on the mechanical, electrical, or software aspects of equipment at customer sites
• Remotely monitoring NRT systems to ensure optimal product operations at customer sites through onsite and remote HMI interfaces
• Providing support for both pre- and post-sales service work for equipment and systems pertaining to customers. Interfacing with customers on-site to deliver product and service training
• Documenting all customer contact. Writing reports as needed and recording any issues from installs and service visits. Closing all issues within area of expertise and follows up on others, ensuing they have been assigned
• Assisting in the start-up, checkout, installation, and testing of new equipment
• Instructing personnel at customer sites on the safety, proper operation, and preventative maintenance of equipment to improve efficiency and customer productivity
• Assisting with the development and maintenance of technical documentation including operator's manuals, service manuals and training materials
• Capturing and providing feedback to R&D, Engineering and Manufacturing groups to improve product performance and serviceability
• Providing after-hours and on-call support as needed

You will receive...

• Competitive pay including paid travel time and per diem
• A positive working environment with opportunities for professional growth through training and advancement within the organization
• Comprehensive benefits program including but not limited to Medical, Dental, and Vision Benefits
• Paid time off and paid holidays
• 401(k) Plan with company match
• Tuition reimbursement

Please visit our website (www.JoinBHS.com) to apply and learn more.

Work Opportunity

BHS will only employ those who are legally authorized to work in the United States. Currently, we do not offer VISA sponsorship or transfers at this time, unless specifically noted in the posting.

BHS participates in the E-Verify program.

Equal Opportunity Employer

BHS is an Equal Opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information, and other legally protected characteristics.