Service Advisor

Currently Seeking: Service Advisor

For over 67 years Bullyan RV has been a top-selling RV dealer in Duluth, Minnesota. Offering its customers Americas top RV brands along with an extensive parts department and 24 service bays.

Service Advisor Requirements:

• Dependable
• Self-Motivated
• Ability to Multi-task
• Honest
• Team Player

Service Advisor Responsibilities:

• Assist customers in troubleshooting issues and/or scheduling repairs.

• Attitude is everything—greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low pressure, high integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle customer concerns and complaints.
• Keep Service Manager/Management informed of all problems and potential problems.
• Computer entry of repair orders and closure of repair orders with all necessary information.
• Follow established repair order process to satisfactory and timely completion.
• Other duties as assigned.

Service Advisor Qualifications:

• Previous work experience with RVs or in the automotive industry.
• Excellent organizational skills.
• Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone or in person.
• Willing to work weekends as needed.
• Basic computer skills.
• Valid driver’s license with a good driving record.
• High school diploma or equivalent.

We offer a competitive salary and an excellent benefits package including:

• Major Medical-Dental Insurance

• Paid Vacation
• 401K

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Weekend availability

Supplemental Pay:

• Commission pay

License/Certification:

• Driver's License (Preferred)

Work Location: One location