FOOD SERVER - Burche Burgers & Cheese

Job title

Food Server

Reports to

General Manager,  FoH Lead , Lead Chef

Shift Requirements

Days, Nights, & Weekends

Job purpose

Food Servers take food & drink orders and deliver them to our guests, while maintaining and enhancing the quality of our customer service. You will work in close collaboration with colleagues and follow established health and safety standards. The goal is to provide customers with a memorable experience by getting to know our regular customers by name, in adherence to our Burche Mission Statement.

Duties and responsibilities

• Performing opening duties such as setting tables, polishing glasses, folding napkins and replenishing condiments.
• Attending pre-shift and general meetings to update knowledge of special offers and stock-related issues, and to discuss service and product matters.
• Assisting management and hosts to meet, greet and seat guests, and issuing them food and wine menus.
• Introducing yourself to guests and informing them of special offers and stock shortages before they select items off the menu.
• Ensuring beverages are served swiftly and replenished continuously.
• Ensuring accuracy when entering orders into point of sale (POS) system.
• Following up on food and beverage orders with back of house (BOH).
• Checking on guests to establish satisfaction with product and overall experience and providing management with feedback.
• Issuing guests with their check on request and greeting and thanking them sincerely on departure.
• Performing closing duties such as sweeping and vacuuming and preparing linens for collection by laundry service.

Qualifications

• Current WA State Food Handlers Card.
• Completion of product knowledge training and written and verbal exams.
• Proficient with maintaining solid customer base.
• Excellent verbal communication skills.
• Outstanding people skills.
• Well-groomed, professional appearance.
• Available to work shifts, extended hours, over weekends and holidays.
• Physically fit, agile and dexterous.
• Ability to stand and walk for extended periods.
• Proficient time-management skills.

Physical requirements

Food Server is a physically demanding job, one where you may be required to stand for extended periods of time and lift heavy objects on a daily basis.