What are the responsibilities and job description for the IT Technician position at Burger King?
IT Technician
The IT Technician will have an overall responsibility for installing POS systems and providing support to all in-restaurant technology, including but not limited to; network troubleshooting, device maintenance and installations & replacements. The ideal candidate should be aware of networking, firewall configurations, technology troubleshooting. The IT Technician well help to maintain operations, communications, and technology management, while providing maintenance and emergency support to restaurant team members, allowing locations to maintain uninterrupted operations, with full support and diligence.
RESPONSIBILITIES
- Maintain restaurant internet uptime and be fully available on-call for any issue resolution that arises if network connection fails
- Restaurant IT Maintenance and installation:
- Network and POS troubleshooting and installations
- Drive-thru timers and headsets
- Digital menu boards
- Firewall
- Credit card machines
- Credit card troubleshooting
- Surveillance systems
- Helps to identify opportunities to streamline and optimize restaurant IT configurations
- Ensures compliance with applicable employment laws and regulations
- Conducts ALL business at the highest level of integrity
- Perform other duties as assigned
- Ability to travel 80-90%
SKILLS
- Proficient knowledge of networking, cabling, technology troubleshooting, point of sale systems, and device installations
- Problem solving and creative thinking skills to overcome problems in the field
- Effective written communication and the ability to prepare reports, proposals, procedures, and policies
- Effective public relations skills and sound public speaking skills
- Superior listening skills
REQUIREMENTS
- Bachelor’s Degree in Information Technology, Business, and/or related work experience
- Ability to present information and make recommendations effectively in oral and written form
- Proficient in MS Office Suite (Excel, Outlook, Word & PowerPoint)
- Ability to prioritize and handle multiple tasks (time management)
- Knowledge of basic networking and restaurant POS systems
- Good judgment, approachable and professional demeanor
- Excellent interpersonal and communication skills
- Ability to champion new ideas and initiatives
- Proficient with automated reporting systems
- Ability to handle stressful situations
- Values diversity
Qualifications:
Reliable Transportation Required
