Customer Service Supervisor (CSS)

GENERAL PURPOSE OF POSITION:

• The Customer Service Supervisor is a part of the store leadership team responsible for driving profitable sales through consistent execution every day with every customer. We lead using the organizations “Our Burlington” philosophy which includes an understanding of our off price model, an unwavering commitment to the company core values, a focus on ensuring everyone matters and that we win together, and caring for our associates and the communities we serve.

RESPONSIBILITIES:

• Role model exemplary customer service behaviors while coaching and supervising the cashier associates to ensure that the front end standards and execution strategies are met consistently.
• As part of the leadership rotation, supervise all functions of the store while in the role of Manager on Duty. This includes leading cashier and receiving responsibilities, resolving customer situations, overall safety and security for all customers and associates.
• Participate in weekly Workload Planning Meetings and morning rallies.
• Maintain operations and organization of front end area; troubleshoot any issues which may occur with registers and transactions.
• Ensure validity of customer returns, exchanges, layaways, check authorizations, and voids.
• Coordinate meal and break periods and monitor schedule adherence.
• Assist in the interview, selection, orientation and training of associates.
• Perform other tasks as assigned from time to time.

REQUIREMENTS:

• 6 months of Supervisory experience preferred but not required, within an Off-price, Big Box or a Specialty environment.
• Availability to meet minimum scheduling requirements as set forth by the company including working nights, weekends andholidays.
• Ability to actively engage for extended periods, move/handle/lift merchandise and performs all functions as set forth above.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Ability to Relocate:

• Bonita Springs, FL 34134: Relocate before starting work (Required)

Work Location: In person