Operations Lead

Burn Boot Camp is looking for people who are passionate about creating an environment that leads to people reaching their goals through building relationships, selling memberships, and leading our team at the front desk. The Lead Burn Ambassador plays a critical role at Burn Boot Camp as the leader of a client-facing team and the first faces a potential member may see when they visit for the first time. They are responsible for executing the front desk role while also upholding the high standards of Burn Boot Camp through the front desk team. There is a strong focus on “leading up” to be a part of process improvement and ensuring the direct experience from the front desk is factored into significant decisions.

WHAT BURN BOOT CAMP HAS TO OFFER YOU

· Endless opportunities for career growth

· Leadership growth and training

· Opportunity to be part of a community and reach your fitness goals

· Work in a fun, fast-paced, exciting environment that a go-getter will thrive in

· No hard sales - our unique sales approach does it for us

· The fulfillment of facilitating growth in others and watching them reach their goals

· The excitement of making a difference in the lives of our members

· Opportunity to not just execute an existing strategy but be a part of improving it

· Leadership philosophy of pouring into our team to be able to serve our members properly

ROLES AND RESPONSIBILITIES

· Hire, onboard, and manage the team of front desks employees

· Lead the front desk team to hit targets through consistent role training and guidance

· Perform audits designed to assess the execution of our client experience and sales process and turn the results into action aimed at improving areas of opportunity

· Work the front desk for camps and execute an elite client experience while also performing tasks related to upkeep, maintenance, and cleaning of the facility

· Execute client follow up leveraging our CRM system while ensuring your team performs at a high level

· Mindbody responsibilities will include data integrity as it relates to contracts and members account info, new retail SKU entry, updated billing information, inventory management

· Work within the budget to order office, restroom, and cleaning supplies

· Remerchandise the retail center based on direction set forward in the protocol

· Handle any client issues with memberships, retail, Burn Nutrition, etc.

· Capture content for social media

· Responsible for upselling secondary revenue items such as Burn Nutrition and retail

· Execute Company Owned meeting structure as it pertains to you, your team, and your leader

· Collaborate with team and leader to execute any new initiatives at the gym or Company Owned level

QUALIFICATIONS

· Must be a high producer in autonomous working situations and a self-motivator

· Experience leading a team to meet and exceed sales goals and other KPI’s

· Able to quickly learn and navigate software systems and maintain records

· Excellent communication and customer service skills

· Have a high level of understanding of social media

· Ability to multi-task and stay organized while having high attention to detail and follow-through

· Positive, motivating, and effective interpersonal communication skills

· Can easily identify opportunities for growth and strategies for execution

Comfortable in uncomfortable situations

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location