IT Support Specialist

Burnett Dairy Cooperative is currently seek an IT Support Specialist to work onsite at our Grantsburg WI location. The IT Support Specialist is responsible for handling first level support and service requests for all technology, including workstations, printers, network equipment, software, and vendor-specific equipment. This is an entry-level position.

Primary Accountabilities/Responsibilities:

• Respond to inquiries and service requests from staff, administrators, production floor, maintenance staff, and service providers at multiple production and retail facilities.
• Perform basic troubleshooting of WAN/LAN/Wi-fi connectivity, print services, VOIP, door access units, security cameras, A/V equipment.
• Install and configure Windows OS, Office, and proprietary application software on user workstations.
• Monitor and maintain security patching for Windows workstations.
• Maintain accurate records in Active Directory, knowledge base articles, and asset tracking systems.
• Record, prioritize and document support requests using the help desk ticketing system.
• Maintain accurate inventory records of supplies and equipment (servers, switches, computers, monitors, cables, adapters, etc.)
• Configure VOIP devices and software.
• Assist with installation and troubleshooting of conference room A/V equipment.
• Assist with training staff in the use of various software and hardware applications (i.e. Microsoft Office, Windows, printers, scanners, etc.)
• Assist with small Ethernet cabling projects.
• Coordinate work under guidance of the IT manager

Job Requirements:

• Availability requirements include days, evenings, weekends, holidays, and occasional late nights.
• Regular and dependable attendance is required onsite in Grantsburg, WI. No remote work.
• Strong verbal and written communication skills.
• Ability to function in an active and demanding work environment.
• Proficient in the use of Microsoft applications (Word, Excel, PowerPoint, Access, and Outlook).
• Strong organization, prioritization, and time management skills
• Provides excellent customer service to internal and external customers
• Strong problem-solving skills.
• Proficient in hardware and software troubleshooting.
• Enjoys learning new things and solving problems.
• Willingness to continuously upgrade skills to meet dynamic job conditions.
• Ability to communicate technical information to non-technical audiences.
• Bachelor’s degree preferable or 1-2 years of IT support experience
• Some travel required.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $50,000 - $65,000