What are the responsibilities and job description for the Automotive Dealership Service Advisor (Marlton) position at Burns Buick GMC Hyundai Genesis?
SERVICE ADVISORS NEEDED FOR THE #1 HYUNDAI AND GENESIS DEALERSHIPS IN THE EASTERN REGION
COME JOIN BURNS HYUNDAI AND GENESIS OF CHERRY HILL!!!
WE OFFER:
- Industry competitive weekly salary, plus monthly bonuses based on production and customer satisfaction scores
- Busy Service departments with an abundance of daily appointments
- Choice of three health insurance plans; you choose the plan best for you and your family
- Choice of two Dental plans
- Paid vacation up to 4 weeks
- 401(k) retirement plan with company match
- Choice of two Vision and eyeglass plans
- Company paid life insurance
- Training program
- Optional voluntary benefit menu including disability insurance, legal services, group term life insurance, critical illness insurance and more
RESPONSIBILITIES:
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently via voice, text and e-mail
- Review the complementary online inspection report with the customer, noting any safety items or maintenance needing attention
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
- Follow policies and procedures written by the manufacturer
REQUIREMENTS:
- Proven record of achieving exceptional Customer Satisfaction
- Past experience in a customer service environment with “face to face” interaction a plus
- Above average energy level
- Ability to work in a fast paced, process driven environment
- Desire for a long term career with a growing organization
- Personal and professional integrity
Schedule:
- Monday to Friday
- Weekends
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