Community Outreach Associate

Job Description

Job Description

Our company is currently seeking a forward-thinking, customer service & outreach-oriented individual to join our team as an Entry Level Community Outreach Associate.

We are located in the Boston area and we are a fast-growing organization working with some of the nation’s largest telecommunications firms.

Our job is to close the gap between our clients and their consumers by providing customer support and outreach to designated communities.

The main objectives of the Entry Level Community Outreach Associate is to educate prospective consumers about specific telecommunications solutions, answer product and service questions, provide targeted customer support, and increase the community outreach efforts across the region area.

Entry Level Community Outreach Associate Responsibilities :

• Work directly with experienced Community Outreach Associates to gain a comprehensive understanding of our outreach and promotional tactics
• Attend daily meetings that comprise of product knowledge training, account status updates, brainstorming sessions to utilize in daily interactions with consumers to improve conversion rates
• Communicate directly in person with select accounts and demonstrate the utmost professionalism while following both CDC and client compliance guidelines
• Use our current POS system to complete the enrollment process for consumers
• Ensure new members are fully educated on all products and services offered and all questions or concerns have been satisfied
• Adhere to our company policies and demonstrate an understanding of our core leadership values

Entry Level Community Outreach Associate Requirements :

• Bachelor’s degree in Business Administration, Communications, Marketing, or other related fields of study are preferred
• Minimum of 2 years of experience working in customer service, sales, or other consumer-involved industries
• Desire for growth and advancement within an organization
• Must possess a student mentality, able to take constructive feedback, and implement quickly and effectively
• Must be proficient in communicating externally and internally
• Team-oriented, driven, and have a competitive spirit
20 hours ago