Computer Systems Analyst

Computer Systems Analyst

POSITION DESCRIPTION

• Host Based Security System (HBSS)

• Automated Remediation and Asset Discovery (ARAD)

• IT Service Management (ITSM) problem management

• Analyze incident data to identify trends and potential problems before they escalate.

• Implement software patches and security fixes when it cannot be done using enterprise MECM

• Conduct troubleshooting and repairs over the phone, remotely utilizing Dameware, and desk-side

• Deliver quality timely customer service while also meeting contract threshold metrics for ticket resolutions

• Periodically review processes, procedures, and client configurations for completeness, effectiveness and compliance with information assurance polices and DISA STIGs

• Analyze ACAS vulnerability scan reports, deploy software upgrades and patches to mitigate identified vulnerabilities

• Use expertise with tools such as PowerShell and Windows Scripting to repackage software applications, operating systems, and patches for deployment to workstations.

• Skills:

o Strong knowledge of Windows Desktop Operating Systems (Windows 10/11)

o Working knowledge of Microsoft Active Directory

o Scripting in PowerShell

o Self-Starter

o 1 years’ experience in ITSM problem management

o Root Cause Analysis

o Working knowledge of Microsoft Office Products, (O365/2016), Teams, Outlook

o Ability to resolve issues quickly and efficiently to comply with metric requirements.

o Proficient with computer, network, and server hardware

o Strong customer service skills

o Strong written and verbal communication skills

o Ability to work in a team environment

o Knowledge of PowerShell and the ability to write custom scripts.

o Understanding of help desk ticketing tools (e.g., Remedy, Service Now, etc.).

o Keen attention to detail.

• Education / Certifications

o Secret level DoD security clearance required

o Security certification

o Bachelor’s Degree plus 3-year experience (degree may be substituted for additional 4 years of experience)

Job Types: Full-time, Contract

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

License/Certification:

• CompTIA Security (Required)

Security clearance:

• Secret (Required)

Ability to Relocate:

• Hanscom AFB, MA 01731: Relocate before starting work (Required)

Work Location: In person