Customer Service Representative

Our company is a consulting and sales firm in Sacramento leading the industry in customer acquisition and client management. Our innovative consultative approach drives our high standards for outstanding performance with each client year over year. We are growing our client base in the region and searching for a Customer Service Representative who can help sustain our team-oriented, diverse culture and propel our clients to excellence.

We are searching for someone proactive and passionate about working with other people. Our Customer Service Representatives are fully equipped with all the knowledge they need to succeed when they join the team. We believe in early exposure cross-departmentally in sales, marketing, relationship management, and more. An exponential increase in target metrics being hit comes from this exposure, fueling career growth. Are you exceptional at working with people and looking to take your career to new heights? If so, our Customer Service Representative role is ideal for you!

Our Customer Service Representative Will Be Responsible To:

• Establish the first point of contact with new consumers who are directly interested in our clients’ products/services
• Be an expert in all product knowledge and advise consumers throughout the sales process to ensure ease of solving issues, discovering a need, building value, and closing sales
• Maintain relationships with all consumers throughout the sales process to delivery of products/services to enhance and retain our consumer pipeline
• Identify new sales opportunities within our existing consumer accounts to help further retain and preserve the relationship by up-selling, cross-selling, and practicing negotiation skills
• Interact with other Customer Service Representative or members of the sales team and supporting departments to learn about any newly released products and/or services
• Escalate any high-priority issues to the sales support team, upper-level management, and the client to resolve these promptly
• Promptly meet all deadlines and goals for each client consulting to reinforce the sales acquisition process and increase ROI with all implemented marketing strategies

Requirements Of Our Customer Service Representative:

• 1-2 years of experience in sales, customer service, retail, hospitality, or related industry is a plus
• Exceptional interpersonal communication skills and skillful in negotiation
• Strong work ethic, with a student mentality to learn new skills and receive constructive criticism to improve sales and relationship management performance
• The ability to adapt and problem-solve quickly and swiftly in a fast-paced environment
• Capable of managing their time properly between multiple daily priorities with minimal supervision
• A natural empathizing and optimistic personality that is infectious to the rest of the Customer Service Representatives and sales support staff

Job Type: Full-time

Pay: $750.00 - $1,150.00 per week

Benefits:

• Professional development assistance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person