Porter/Service Writer

Description

Butler Chrysler Jeep Dodge

 Job Title: Porter/Service Writer

Department: Sales or Service

Reports To: General Sales Manager or Service Manager

FLSA Status: Full Time

SUMMARY

Moves and cleans vehicles, keeps the vehicles in sound working condition, and helps general manager as requested.   

Schedules service appointments, obtaining customer and vehicle data prior to arrival when possible.

ESSENTIAL DUTIES include the following. Other duties may be assigned.   

Greets customers in a timely, friendly manner and obtains vehicle information. Writes up customer’s vehicle problems accurately and clearly on repair order. Advises customer on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications. Provides a complete and accurate written cost estimate for labor and parts.

Priority is taking care of clean-up of customer deliveries.  

Every day at 8:00 walk the lot and make sure there are no holes. Fill all holes and straighten inventory. Clean up all trash on the lot.

Be proactive about making any necessary changes in the lot to better suit our customers.

Ensure all used vehicles have Butler Sticker Drive Out Tag and "As Is' sticker on the window.

Remove all previous dealer markings.

Every night before leaving work area needs to be cleaned an organized before they leave. No keys left in clean up area. All keys secured the key track.

*Not allowed to wash personal vehicles without express written permission from manager.

Every Wednesday all cars on lot are cleaned with the portable pressure wash.

Every day walk through showroom and wipe down any showroom vehicles that need cleaning.

Make sure that all new cars have floor mats from parts department with addendum sticker.

Every morning empty outside trash cans.

Maintains new- and used-vehicle inventory appearance and performance by cleaning interior and exterior of vehicles, replenishing all vehicle fluids as needed, and replacing batteries when necessary.

Places buyer guides and stock tags in vehicles.

Keeps new- and used-vehicle lots neat and orderly, moving cars as directed by the general manager and in accordance with dealership display standards.

Cleans driveway and sidewalks, removing debris as necessary.

Drives vehicles to and from service lane, service stalls, and parking lot as needed.

Performs other duties as assigned.

Requirements

Must have clean MVR and pass pre-employment drug screen and criminal background search.