General Service Manager

Butler Machinery Company is looking for a solutions-driven individual to join our team as a General Service Manager. This is a senior level management position who is responsible for the overall service department management and will collaborate with the Regional Product Support Manager and other internal and external partners to develop department personnel and achieve operational excellence goals. This position requires strong leadership and communication skills and the desire to lead a high-performance team of Technicians in a growing industry. Preferred candidates will have prior management experience along with a service and mechanical background. 

We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 65 year presence in the marketplace! 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for KPI’s and drive performance to achieve objectives set by Butler and OEMs excellence programs 
• Leads customer experience efforts across the respective locations service departments, including driving overarching customer experience improvements and ensuring customer feedback is addressed in a timely and professional manner.
• Maintaining strong relationships with OEMs, dealers, and sales representatives.
• Determining the needs related to special tooling, equipment, vehicles, etc.
• Champion safety culture to ensure a safe working environment for all employees. 
• Work with parts department on back orders, order types, returns and stocking of needed items.
• Assist service managers on good wills. 
• Ultimately responsible for contamination control, which includes on boarding, continuous training, and monitoring.
• Responsible for the career development of managers, advisors, and technicians. Including the hiring and termination process
• Monitor and recommend Capacity & Capability strategy with Store Manager and Product Support Manager.
• Assist other stores within region to provide additional service support when required. 
• Lead in sharing company best practices and implementing common processes throughout the Service Department. 
• Provide leadership direction to the service department.  Communicate and influence direct reports effectively to develop good working relationships and teamwork
• Communicate understanding and support of organizational goals.  Interact effectively with individuals and groups throughout the company.  Develop and maintain working relationships with other departments to improve the overall company performance. 
• Aligns, partners, and collaborates with assigned HR business partner to proactively manage staffing, workforce development, employee communication, employee relations and support / develop business unit objectives.
• Performs other duties as assigned.

SUPERVISORY DUTIES

• Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
• Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
• Selects, trains and develops employees consistent with department/division goals, providing coaching on career development. 

Qualifications:

• Two-year degree or equivalent experience and training preferred
• Prior supervisory experience or Service Management Training preferred
• Excellent customer service skills 
• Good oral and written communication skills
• Understanding of financial statements
• Computer knowledge
• Must have good leadership, detail, and organizational skills.
• Mechanical experience preferred
• Ability and willingness to work flexible hours
• Must possess a clean driving record

As a family business for three generations, we currently employ over 800 associates in 20 locations throughout North Dakota, South Dakota, Nebraska, and Montana. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: 

• Generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company each year once eligibility is met, with no minimum required contributions out of your pocket.
• Health Insurance – 4 plan options including 3 High Deductible plans 
• Dental Insurance – 2 plan options 
• Vision Insurance
• Flexible Benefit Plan
• Basic Life/AD&D and Supplemental Life Insurance
• AFLAC options - Cancer Insurance/Accidental/Hospitalization/Short Term Disability 
• Short-Term Disability Coverage – 60% of salary paid by Butler 
• Maternity and Paternity Benefit
• Holidays – 7 days company paid
• Company Vehicle
• Health Savings Account (with High Deductible Healthcare Plan options) – Employer contribution up to $1000/yr 
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching 
• SmartDollar – employer paid financial planning program 
• Legal Shield/ID Shield products 
• Other company-sponsored benefits include uniforms, safety glass allowance, optional Credit Union membership and educational assistance.

EOE/Minorities/Females/Vet/Disability