Social Worker II

Note: A training and experience evaluation may be utilized to determine an applicant's ranking among qualified candidates. Based upon information provided in this application including responses to supplemental questions, an applicant's education, training and experience (full-time equivalent) may be evaluated. Applicants should provide thoughtful and thorough responses to supplemental questions as they play an important role in this recruitment process.  All qualifying work experience that is described or included in responses to supplemental questions MUST also be included and detailed in the "Work Experience" section of this application. "See Resume" is not an acceptable response for any supplemental question. 

FLSA: Non-Exempt

DEFINITION

Under direction, performs social services casework involving the professional assessment of adult and child needs in the In-Home Support Services Program; performs specialized social services casework involving abused, neglected, or at-risk children or adults in Children’s or Adult Services; conducts social studies and develops service plans; provides information about available services and resources and may refer clients to appropriate departmental or community resources; and performs other duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This is the journey-level classification in the Social Worker series. This classification is responsible for independently performing case management duties of moderate complexity. Positions at this level exercise judgment and initiative in their assigned tasks and assess client’s needs for services.  Positions in this class may be assigned to Children’s or Adult Services and are expected to manage caseloads involving physically, sexually, and emotionally abused and/or neglected children or dependent and/or elder adults.

EXAMPLES OF TYPICAL JOB FUNCTIONS

Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics.  The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Manages a caseload of clients and conducts assessments to evaluate the effects of physical, cognitive and emotional impairment on function and determines client needs and eligibility through interviews, video platforms, phone calls, home visits, record reviews or consultation with appropriate agencies and individuals.
• Provides case management services for clients and acts as an advocate for individual clients with social services agencies.
• Refers and determines eligibility for services, authorizes and/or coordinates services as necessary to complete individual service plans; follows through with case management services to assure that services are provided in a timely and complete manner.
• Communicates policies, rules, and regulations of the program to clients and others within the scope of responsibility.
• Prepares a wide variety of reports, records, and related case correspondence; prepares court/legal documentation.
• Refers clients to community agencies based on needs and problems identified during assessment; assists clients in accessing private and public resources and services; maintains thorough case documentation for each client; updates and maintains records; gathers, and compiles data obtained for reporting purposes; develops summary records and prepares reports.
• Conducts investigations through interviews to determine if child, dependent or elder adult have been abused, neglected or exploited, and/or if they are at risk of abuse, neglect or exploitation.
• Coordinates, arranges, and transports clients as needed.  
• Attend court hearings; provide case updates and testify as needed.
• Assesses cultural and linguistic differences of diverse populations; provides language interpretation services as needed.
• Makes necessary referrals as mandated reporters for suspected cases of neglected, abused and exploited children or adults.
• Supports the relationship between Butte County and the constituent population by demonstrating courteous and cooperative behavior when interacting with clients, visitors, and other employees.
• Adheres to the standards of the Privacy Act of 1974, {U.S.C. § 552A} as amended; maintains and enforces all aspects of confidentiality of client information.
• Participates in in-service training and other staff development activities.
• Performs all duties in conformance with the National Association of Social Workers Code of Ethics.
• Performs related duties as assigned.

Knowledge of:

• Functions and services provided by a public social service agency including community resources.
• Principles of human nature, growth, and development. 
• County social service program laws, policies, and procedures. 
• Applicable federal, state, and local laws, rules, regulations, codes, and ordinances relevant to the area(s) of responsibility. 
• Principles and techniques of interviewing, case management, and crisis intervention.
• Physical and mental illness and their impact of personality and function abilities.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability To:

• To recognize relevant and significant facts; establish rapport with clients and their families from various background. 
• Coordinate multiple community resources to serve client needs; assessing and evaluating social problems; determine eligibility for program services; provide outreach, advocacy services and make recommendations according to observations and interviews. 
• Utilize program specific case management system. 
• Analyze situations and adopt effective course of action. 
• Utilize effective interpersonal and organizational communication skills including the dissemination of information to appropriate parties; listen attentively and respond appropriately and timely. 
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures and standards relevant to work performed.
• Demonstrate initiative through anticipation of operations needs and problems and acting appropriately. 
• Effectively represent the department and the County in meetings with governmental agencies; community groups; various business, professional and regulatory organizations; and in meetings with individuals. Independently organize work, set priorities, meet critical deadlines and follow-up on assignments.
• Use tact, initiative, prudence and independent judgment within general policy and procedural guidelines
• Effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. 

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Master’s degree in Social Work; or

Bachelor’s degree in Social Work, Behavioral Sciences or closely related field; and

Two (2) years of experience in Social Work or Behavioral Science providing direct client services. 

Upcoming graduates may supply a letter from their attending university stating impending graduation date of their degree program and verification of credits needed for graduation, which will allow placement on list of eligibles.  Actual hiring of position will not occur until after graduation date.   Internship from an accredited college or university within the Behavioral or Social Services field, upon completion of 2 semesters, may be substituted for 6 months of work experience required; or 2 semesters in a public child or adult protective services agency may be substituted for 1 year of work experience required.

Certifications and Licenses:

Must possess a valid US driver’s license upon date of application. Must obtain California driver’s license following hire date per California DMV regulations.

PHYSICAL DEMANDS

• Mobility to work in a standard office setting and use standard office equipment, including a computer; primarily a sedentary office classification although standing in work areas and walking between work areas may be required; occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information; ability to lift, carry, push and pull materials and objects up to 40 pounds.
• Vision to read printed materials and a computer screen. 
• Hearing and speech to communicate in person and over the telephone. 
• Finger dexterity is needed to access, enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment. 

WORKING CONDITIONS

• Must possess and maintain a valid California driver license.
• Requires frequent visits to client homes; may require visits to other organizations, agencies, departments, and private businesses. 
• Office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. 
• Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.  

EQUIPMENT AND TOOLS UTILIZED

Disaster Service Worker

All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.

Salary : $49,650 - $66,539