Renewals Operations Manager

Company Description

Butterfly Network's vision is to enable a world in which all people, everywhere, get the right care, driven by the right clinical decisions at the right time. We reinvented ultrasound technology by creating the world's first handheld, single-probe whole-body ultrasound system: the Butterfly iQ. This innovative technology reduces the cost of the traditional ultrasound system by miniaturizing it onto a single semiconductor silicon chip.

Butterfly harnesses the advantages of AI and cloud computing to deliver advanced imaging that is easy-to-use and built for the digital era. The Butterfly iQ and next-generation Butterfly iQ have received CE Mark and FDA clearance, and are being sold in hospitals and clinics around the globe.

Joining Butterfly Network is the opportunity to redesign the future of healthcare through the power of technology. Embark on a journey with us to maximize global impact, motivated by the idea that our products will change the lives of millions along with the people you love.

Job Description

We are seeking a Renewals Operations Manager who knows how to work across internal teams, solve complex problems, and make the renewals process a fantastic experience for our clients. This innovative and detail-oriented leader will develop, document and implement system and operation processes that efficiently manage proactive renewal and revenue expansion motions, resulting in improved renewal outcomes. The role will play a critical and visible function in supporting the Commercial organization and their work will directly impact our corporate goals. The Renewals Operations Manager will build playbooks and oversee the renewal process for all client segments from e-comm to large strategic accounts, collaborating cross-functionally with Sales, Client Success, Finance, Legal, Systems and Data Science teams. The successful candidate will understand the guidelines for success, partner with the business to build a repeatable renewal process that can scale, and work entrepreneurially to get it done.

Job duties and responsibilities:

• Drive cross-functional renewals improvement and prioritization across the business resulting in positive client retention rates and an improved client experience
• Codify effective tactics in playbooks and drive the implementation and adoption of improved client engagement models related to the renewal process
• Partner effectively with Sales and Client Success counterparts responsible for cross-selling, upselling, and expanding accounts
• Partner with Data and Finance teams to track and report on renewal status
• Pilot a 'Subscription Success' team to test renewal tactics for e-comm client segment
• Provide feedback to help Butterfly stakeholders understand the challenges and opportunities for improving renewal operations based on customer requirements
• Communicate regularly on renewals operations performance and make recommendations based on analysis of key performance areas; foster an environment of continuous improvement
• Serve as an escalation point for internal and external contacts as it relates to the renewal motion

Qualifications:

• Bachelor's degree required
• 7 years in renewals, account management or business operations with deep understanding of the revenue lifecycle in the SaaS and enterprise sales business model
• Experience building, documenting and implementing system driven operations
• Business acumen and ability to analyze data to address client situations
• Comfort with large sets of data and ability to detect patterns (data collection, modeling scenarios, clear presentation of findings)
• Demonstrable experience in a role involving 'critical thinking': i.e.: ability to analyze issues, make decisions and problem solve self-sufficiently
• Strong reputation collaborating across departments as being innovative, accountable, reliable, and able to thrive in a fast-paced environment
• Proficient with dashboarding and business intelligence tools like Salesforce and Tableau

Location:

At Butterfly we offer a hybrid work environment. For most employees, this means part time in the office (two or more days a week). Based on functional responsibilities and equipment needs, certain roles will require full time on-site support, and select roles will be eligible to be remote.

Our offices offer kitchens stocked with snacks and beverages, comfortable work stations, and multiple opportunities to collaborate with your colleagues to build community. We also offer pre-tax commuter benefits to support your commute.

This is a hybrid position that can be based in Burlington, MA or New York City, NY.

Benefits and Perks:

• Fully covered medical insurance plan (with dental & vision) - as a health-tech company, we place great worth on our teams' well-being
• 401k plan and match - we facilitate your retirement goals
• Unlimited Paid Time Off 15 Holiday Days a Year - recharge and come back ready to make an impact
• Parental Leave - for eligible employees, we provide a generous 10-week parental leave and additional 6-8 weeks pregnancy-related leave for birthing parents.
• Competitive salaried compensation - we value our employees and show it
• Equity - we want every employee to be a stakeholder
• The opportunity to build a revolutionary healthcare product and save millions of lives!

For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.

Butterfly network does not accept agency resumes.

Butterfly Network Inc. is an E-Verify Company.

Butterfly Network is an equal opportunity employer. Regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines.

Butterfly Network requires as a condition of employment proof of vaccination for COVID-19 subject to accommodation for sincerely held religious beliefs and/or disability.