What are the responsibilities and job description for the Desktop technician position at Buzzclan?
Job Title : Service Desk Technician
Job Location : Charleston, WV
Job Tenure : Long Term Contract
Responsibilities :
- Provide Level 1 / 2 support to the client.
- Identify issues and escalate issues when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.
Last updated : 2024-08-01
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