Customer Service Representative

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50 facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after 30 days of employment Employee stock purchase plan Tuition reimbursement Development opportunities to grow your career with a global company POSITION SUMMARY The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center. RESPONSIBILITIES • Answer high-volume inbound customer calls via an automated phone system • Make outbound calls to patients, referrals, and sales as needed • Utilize resources to troubleshoot and resolve patient issues • Use full product knowledge of at least two Byram therapies to service patients • Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team • Consistently meet and attain required Key Performance Indicators (KPIs) • Perform other duties as required EDUCATION AND EXPERIENCE • High School Diploma or equivalent required • 1-2 years of customer service experience required • Call center experience preferred KNOWLEDGE, SKILLS AND ABILIITES • Excellent written and verbal communication skills • Proficient with MS Office and the ability to navigate multiple platforms • Ability to learn Byram products and therapies • Strong customer service skills with the ability to resolve patient concerns • Demonstrate soft skills to enhance patient experience If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000 global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. Life at O&M When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.