Mortgage Software Support Technician
Job Posting for Mortgage Software Support Technician at C&F Mortgage
Overview
Provide IT technical support in the processes and workflows in the use of Encompass and nCino to end-users to various branches and assist as needed.
Responsibilities
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Ensure all assigned tasks are completed on schedule and fully documented to defined standards.
- Ability to quickly become knowledgeable on business processes and system workflows.
- Complete assigned tasks and projects while continuing to provide help desk support to end-users.
- Utilize technology, including but not limited to; Encompass and nCino, to improve efficiency and the borrower experience.
- Maintain a positive and effective work environment.
- Perform all other duties and projects assigned.
Qualifications
Qualifications and Preferences
- Certifications in IT
- 3-5 years of relevant experience of configuration and management of Encompass LOS, nCino, and mortgage lending experience.
- Working knowledge and understanding of hardware and systems software technologies.
- Self-motivated, results-oriented and a team player.
- Excellent verbal, written and interpersonal communication skills.
- Strong analytical problem-solving and decision-making skills.
- Must be proficient in Microsoft Office products.
- Ability to flourish in a fast-paced environment.
EEO/AA/M/F/Veteran/Disability
Hourly Wage Estimation for Mortgage Software Support Technician in Midlothian, VA
$33.90 to $44.07
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